Victoria Roberts
Dayton,OH
Summary
Personable and energetic individual committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, handling high stress problems calmly and effectively, database management, and scheduling with a positive and upbeat attitude.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Beverage Wall Ambassador
On Par Entertainment
Beavercreek, OH
10.2023 - 04.2024
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Front Desk Receptionist
Woodhouse Day Spa
07.2022 - 04.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated, and confirmed appointments.
- Resolved customer issues quickly
- Collected room deposits, fees, and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintenance responsibilities such as changing lightbulbs, minor repairs, dusting light fixtures and furniture, washing walls and glass, removing trash, and shampooing rugs.
Call Center Customer Service Representative
Victoria's Secret Call Center
10.2019 - 06.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns.
- Trained in CCS, Live Chat, and International orders
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Detailed payment options and explained price, receipt and billing details to customers.
- Attended telephone skills and program information training sessions to boost aptitude.
Sales Associate
Roderer Shoe Center
08.2016 - 06.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
High School Diploma -
Kettering Fairmont High School
Kettering, OH05.2017
Skills
- Sorting and Labeling
- Social Perceptiveness
- Verbal and Written Communication
- Conflict Management
- Mail Handling
- Confirming Transactions
- Setting Reservations
- Plates Presentation
- Active Listening
- Bank Deposits
- Administrative Skills
- Reading Comprehension
- Google Docs
- Performance Improvement
- Telephone Etiquette
- Web Browser Software
Accomplishments
- Achieved exceptional ratings by completing Live Chat and back to back phone calls with 92% accuracy.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
CPR certification
First-Aid certification
Communicable Diseases certification
Scholarship from Marketing CTC
community involvement, cooking new meals, and. reading
I have volunteered at multiple places over the past few years during these trying times such as Shoes 4 the Shoeless, Kettering NICU, Have A Gay Day, Food Pantry donations/organizing, Highfield Door Sales Food Drive, and a few others.
I find much comfort in making new meals for my family, and trying new things! Exploring cultural foods from all over the world, and eating clean nutritious cuisine is a great way to fuel our mind and body.
Reading is an amazing resource with unlimited possibilities to gain knowledge and skill, in my opinion it is an amazing, healthy way to escape and stimulate your imagination. Not only can it open doors to social activities, but you can learn new perspectives, ncrease speed reading, and comprehending complex ideas.
Timeline
Beverage Wall Ambassador
On Par Entertainment
10.2023 - 04.2024
Front Desk Receptionist
Woodhouse Day Spa
07.2022 - 04.2024
Call Center Customer Service Representative
Victoria's Secret Call Center
10.2019 - 06.2021
Sales Associate
Roderer Shoe Center
08.2016 - 06.2018
High School Diploma -
Kettering Fairmont High School
Similar Profiles
Kaylee FrasierKaylee Frasier
Beer Wall Ambassador (FOH) at On Par EntertainmentBeer Wall Ambassador (FOH) at On Par Entertainment
David Banuelos Jr.David Banuelos Jr.
Infrastructure Technician at PAR / PAR Western Line ContractorsInfrastructure Technician at PAR / PAR Western Line Contractors
Dacota DunlapDacota Dunlap
6th Step Line Apprentice at PAR Electrical Contractors6th Step Line Apprentice at PAR Electrical Contractors