Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Robin

Corpus Christi,TX

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

4
4
years of professional experience

Work History

Front Desk

Harbor Inn Hotel
03.2010 - 07.2011
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Collected room deposits, fees, and payments.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
  • Implemented marketing and promotional initiatives to increase occupancy.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Office Manager

Seabreeze Condos
03.2007 - 03.2010


  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Paid attention to detail while completing assignments.
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with a strong sense of personal responsibility.

Education

No Degree - Business Administration

Del Mar College
Corpus Christi, TX

Office Specialist - Office Management

Southern Careers Institute
Corpus Christi, TX
05.2001

GED -

Carrizo Springs High School
Carrizo Springs, TX
05.1998

Skills

  • Relationship Building
  • Reservations
  • Team Supervision
  • Payment Collection
  • Effective Planning
  • Problem-solving skills
  • Front Desk Management
  • Office Management
  • Detail Oriented
  • Administrative Skills

Timeline

Front Desk

Harbor Inn Hotel
03.2010 - 07.2011

Office Manager

Seabreeze Condos
03.2007 - 03.2010

No Degree - Business Administration

Del Mar College

Office Specialist - Office Management

Southern Careers Institute

GED -

Carrizo Springs High School

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Victoria Robin