Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Roby

Cornelia,GA

Summary

Dynamic Front Desk Receptionist with proven expertise at Baymont By Wyndham, excelling in reservation management and effective problem resolution. Recognized for enhancing customer satisfaction and streamlining office administration. Adept at cross-functional teamwork, ensuring a professional environment while delivering outstanding service and maintaining high-quality standards.

Quality assurance professional with extensive experience in conducting audits and implementing process improvements. Known for fostering team collaboration and delivering results that align with organizational goals. Proven ability to adapt to changing environments while maintaining strong focus on compliance and quality standards.

Overview

15
15
years of professional experience

Work History

Front Desk Receptionist

Vr Management Llc.
07.2021 - 05.2025
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.

Front Desk Receptionist

Baymont By Wyndham
01.2018 - 02.2020
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.

Lead Quality Auditor

Fruedenburg NOK
04.2010 - 05.2013
  • Identified issues of non-compliance and elevated reports to senior personnel.
  • Enhanced product quality by conducting thorough audits and identifying areas for improvement.
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.

Education

Certificate of Technical Studies - Business Administration And Management

North Ga Technical School
Clarkesville Ga
03-2022

Certified Front Desk Representive - Hospitality Administration And Management

American Hotel & Lodging Association
12-2022

Business Management Essentials Certification - Business Administration And Management

Management And Strategy Institue
02-2025

Skills

  • Reservation management
  • Cross-functional teamwork
  • Experienced with Microsoft Office applications
  • Effective problem resolution
  • Office administration
  • Customer service proficiency
  • Strong written communication skills
  • Effective leadership skills
  • Process enhancement techniques
  • Analytical report composition
  • Risk management assessment

Timeline

Front Desk Receptionist

Vr Management Llc.
07.2021 - 05.2025

Front Desk Receptionist

Baymont By Wyndham
01.2018 - 02.2020

Lead Quality Auditor

Fruedenburg NOK
04.2010 - 05.2013

Certificate of Technical Studies - Business Administration And Management

North Ga Technical School

Certified Front Desk Representive - Hospitality Administration And Management

American Hotel & Lodging Association

Business Management Essentials Certification - Business Administration And Management

Management And Strategy Institue

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