Victoria Rodriguez

• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintain Inventory of supplies, equipment, and appointments for maintenance care.
• Perform all duties within HIPAA regulations.
• Scheduled, coordinated and confirmed appointments and meetings.

• Supported campus events to increase student engagement.
• Collaborated with student and faculty teams to develop strategies for student outreach.
• Promoted mission, vision and culture of school to prospective students to increase enrollment.
• Utilized websites and social media to promote campus life, events and opportunities.
• Engage with new students to encourage positive outlooks on their schooling future while touring campus and engaging with current students.

• Managing team members and shift coordinators on team stations, products, processes, and policies
• Motivate shift team and assist with all front and back of house duties implement workflow procedures, supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of a workplace.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

• Enhance members' shopping experience while successfully marketing our clients' products through events and demonstrations
• Positively engage members to promote and increase the sales of various products, influence purchase decisions and increase sales
• Arranged demonstration areas to be appealing to attract attention of prospective customers.
• Assisted customers in locating items, addressed questions and provided product samples.

• Explained menu items and suggested appropriate options for food allergy concerns.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Served food and beverages promptly with focused attention to customer needs.

• Enhance members' shopping experience while successfully marketing our clients' products through events and demonstrations
• Positively engage members to promote and increase the sales of various products, influence purchase decisions and increase sales
• Assisted customers in locating items, addressed questions and provided product samples.
• Arranged demonstration areas to be appealing to attract attention of prospective customers.
• Prepare and demonstrate both food and non-food items to club members.

• Caregiver for Four Children with developmental disabilities and limited mobility
• Assistance for children personal care such as bathing, grooming, feeding and oral hygiene
• Assistance with G-Tube replacement and cleaning, exercise and walking, positive encouragement of independence, meal planning and preparation, grocery shopping and prescription pick-up, laundry assistance, light housekeeping, linen changing and organization
• Coordination and encouragement of community interaction and involvement, medication organization and reminders, maintaining patient mobile function appropriate to individual capabilities according to accurate stage of life
• Provide positive encouragement and assistance with education, health, hygiene, proper behavior and safety
• Respite care provided when caregivers/family members are unable/unavailable.
• Recognized and reported abnormalities or changes in patients' health status to Primary Care taker

• Assistance all around clerical, medical records data entry
• Posting payments, all front office duties from check in to check out, appointment scheduling, checking insurance verification websites such as AHCCCS, and Blue Cross Blue Shield, Health-Net, Aetna and calling to verify and e-verify as needed.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Prepared patient charts by gathering and organizing medical records ahead of appointments.

• Served food and beverages promptly with focused attention to customer needs.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

• One-on-one personal assistant to two elderly patients discharged from hospital
• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Maintained clean, safe, and well-organized patient environment.

• One-on-one personal assistant to elderly patient with Dementia discharged from hospital
• Personal In-Home
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

• Take patients to correct location such as Emergency Room, Lab, or Imaging Center.
• Worked in the hospital and the Large Primary Family Practice Clinic next door with 4 Doctors (internal medicine, family practice, Geriatric and Pediatrician) also 3 practicing FNP's.
• Answering Heavy call volume, collecting and posting payments, all front office duties from check in to check out, appointment scheduling, checking insurance verification websites such as AHCCCS, Blue Cross Blue Shield, Health-Net, Aetna and calling to verify and e-verify as needed.
• Scanned medical records in digital format for easy retrieval and accessibility.
• Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.

• Store Assistance to Family Business.
• All aspects of assistance to managing and operating retail store, customer service, cashier, sales, inventory.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Created inviting environment for customers by maintaining store organization and cleanliness.

• Answering phone, billing, collecting, insurance verification.
• Appointment scheduling.
• Completed clerical tasks such as filing, copying, and distributing mail.
• Interacted with customers by phone, email, or in-person to provide information.

• Extracurricular Activities:

Band, Cheer, Marching Band

• Elected Captain of Cheer Team
• Elected Captain of Marching Band
• Assisted With Special Needs Students Using Musical Instruments