Victoria Rodriguez
Kennesaw,GA
Summary
Knowledgeable Case Manager experienced in coordinating care for individuals suffering from mental health and substance disorders. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others and abiding by regulations and laws.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Safety Net Case Manager
Helen Ross McNabb Center
08.2023 - Current
- Provided care coordination and case management services to all individuals covered by the Safety Net Grant on assigned caseload of 45 clients
- Supported clients by initiating, completing, updating, and monitoring their progress through a comprehensive person-centered treatment plan
- Contributed to the maintenance of client's quality of living by identifying resources to assist individuals and their families
- Maintained frequent contact with clients to encourage stability within the community on an as needed basis relevant to the needs and functioning level of the individual
- Maintained client confidentiality and adhered to policies regulated under The Health Insurance Portability and Accountability Act.
Receptionist
East Ridge Animal Hospital
07.2022 - 08.2023
- Scheduled appointments for five veterinarians and fifteen technicians
- Operated front desk for increased efficiency by effectively managing phone calls, emails, and walk-in clients
- Assisted veterinarians, technicians, groomers, and boarding staff on daily tasks while low staffed
- Prepared and sold pet products and dispensed medications with printed direction labels
- Counted and secured daily deposits.
Residential House Cleaner
Price and Warner Families
08.2018 - 07.2022
- Used chemicals and other cleaning equipment in a proper, safe, and responsible manner which resulted in clean surfaces and a healthy environment
- Accepted responsibility for all assigned keys, garage openers, and alarm codes which ensured safety for the residences
- Organized clothing and accessories in an accessible and categorized manner which allowed residents to easily access their belongings.
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
Finance Receptionist
J & D Auto Sales
06.2021 - 09.2021
- Prepared monthly and quarterly financial reports
- Negotiated financing terms with customers
- Ensured compliance with all applicable financial regulations
- Maintained customer database
- Communicated clearly and adequately with customers
- Worked to resolve credit and financing issues.
Employee
Milly's Boutique & Salon
04.2021 - 06.2021
- Addressed customers' needs and requests swiftly and accurately which increased overall customer satisfaction and retention
- Executed proficient organization skills by recovering sales floor which allowed customers to have an easier and quicker shopping experience
- Aided customers in the fitting rooms with their merchandise which provided protection of merchandise and made it more difficult for shoppers who attempted to shoplift
- Organized big events, such as Grand Opening, Summer Sales Events, and Model Photography Shoots
- Assisted in the reconstruction of the interior by painting walls, ripping up carpet, removing doorknobs, cleaning all surfaces and areas, hanging shelves and poles, and more
- Designed and created several sublimation and vinyl t-shirts and other objects such as license plates, mousepads, koozies, key chains, and phone wallets.
Sales Associate
Ross, Stores Inc.
03.2019 - 09.2019
- Addressed customers' needs and requests swiftly and accurately which increased overall customer satisfaction and retention
- Executed proficient organization skills by recovering sales floor which allowed customers to have an easier and quicker shopping experience
- Aided customers in the fitting rooms with their merchandise which provided protection of merchandise and made it more difficult for customers who attempted to shoplift.
Education
Bachelor of Science in Psychology - Psychology
Brigham Young University-Idaho
Rexburg, ID04.2022
Skills
- Records Management
- Care Coordination
- Organization and Multitasking
- Strategic Planning
- Time Management
- Cross-Functional Teamwork
- Administrative Support
- Bookkeeping
- Scheduling
- Problem-Solving
Volunteer Experience
City of Refuge, 09/2017 - 05/2019, Dalton, GA
Ensured that less fortunate families were fed by preparing and serving food which kept children and families from going hungry, Assisted in the cleaning, painting and rearranging of the new facility which provides a new and safe environment for the various programs, Organized the food pantry by sorting, cleaning, and inspecting the various foods which ensures that families will be able to access the foods in an easy manner
Certification
- Heartsaver: First Aid, CPR, and AED Training
Timeline
Safety Net Case Manager
Helen Ross McNabb Center
08.2023 - Current
Receptionist
East Ridge Animal Hospital
07.2022 - 08.2023
Finance Receptionist
J & D Auto Sales
06.2021 - 09.2021
Employee
Milly's Boutique & Salon
04.2021 - 06.2021
Sales Associate
Ross, Stores Inc.
03.2019 - 09.2019
Residential House Cleaner
Price and Warner Families
08.2018 - 07.2022
Bachelor of Science in Psychology - Psychology
Brigham Young University-Idaho
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