Victoria Rodriguez
Aventura,FL
Summary
Passionate barista with background in specialty coffee shops and fast-paced environments. Skilled in crafting traditional espresso beverages. Demonstrated ability to manage high-volume orders with precision and care, contributing to positive customer experiences and repeat business. Proven track record of maintaining cleanliness and organization within the workspace, ensuring efficient operation and compliance with health codes.
Overview
13
13
years of professional experience
Work History
Shift Superivsor
STARBUCKS COFFEE COMPANY
Austin, TX
05.2021 - 11.2022
Shift Supervisor
STARBUCKS COFFEE COMPANY
Annapolis, MD
05.2019 - 03.2020
Shift Supervisor
STARBUCKS COFFEE COMPANY
Frisco, TX
05.2010 - 03.2013
- Provided on-the-job training to new staff members.
- Conducted weekly inventory of supplies, equipment, and food items.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of daily transactions and deposits.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Identified areas of improvement within the department and implemented necessary changes.
- Addressed any issues that arose during the shift in a proactive manner.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Education
High School Diploma -
Plano Sr High School
Plano, TX06-2008
Skills
- Menu Memorization
- Cash Handling
- Opening and closing duties
- Beverage Preparation
- Retail Management
- Safe Food Handling
- Espresso machine operations
- Order Taking
- Inventory Management
- Speedy and efficient
- Friendly and outgoing
- Team Leadership
- Positive and professional
- New Hire Training
- Exceptional customer service
Accomplishments
- Received Partner of the Quarter in 2021
- Played a key role in increasing customer satisfaction score by over 20 points
Affiliations
- Runs a small online shop specializing in polished a raw crystals and minerals.
Timeline
Shift Superivsor
STARBUCKS COFFEE COMPANY
05.2021 - 11.2022
Shift Supervisor
STARBUCKS COFFEE COMPANY
05.2019 - 03.2020
Shift Supervisor
STARBUCKS COFFEE COMPANY
05.2010 - 03.2013
High School Diploma -
Plano Sr High School
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