Victoria Rodriguez
Tamarac,FL
Summary
Detail-oriented Pharmacy Technician with 14 years of success in preparing bulk medications and large-volume intravenous admixtures. Proficient in managing inventory, performing supply audits and maintaining meticulous records. Committed to upholding highest standards of quality control.
Compassionate Nurse Graduate accustomed to treating diverse patient needs while managing dynamic conditions. Offering excellent clinical knowledge and judgment combined with strong documentation, vitals monitoring and problem-solving abilities. Well-versed in managing emergent cases with grace and efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Patient Ambassador
Aston Carter
Honolulu, HI
06.2023 - 04.2024
- Intake patients and ask questions based on screening criteria;
- Keep individuals and screening station in an organized fashion to prevent crowding;
- Inform patients and the public of current process and screening flow;
- Take temperatures of individuals entering the clinic; • Record information;
- Check clinic schedule and patient records to see if the patient has an appointment
- Work with other department staff to communicate patient or scheduling needs and patient screening information; • Seek guidance when additional questions arise in the process of screening a patient
- Take messages within the electronic medical record system to send for basic requests such as medical refill
- Assess patient medical status to ensure emergency situations are addressed promptly by directing those individuals to a medical provider or emergency services;
- Proactively approach & greet all guests in an effort to provide an exemplary first impression that fosters an inclusive and welcoming environment
- Confirm patient’s needs and take appropriate screening action or provide appropriate information, direction, and escorting as requested and according to established policies and procedures
- Listen carefully and be sensitive to the needs and wishes of all guests
- Treat all guests with dignity and respect
- Communicate in a way that supports patient confidentiality
- Observe/maintain the assigned area for potential safety or security issues, overall neatness, and cleanliness - notify appropriate personnel to ensure that corrective action is taken, as necessary
- Act as a liaison between patient families, clinical areas, and physicians to provide efficient and accurate information flow
- Assist with appointment confirmation, call no show, and reschedule cancelled appointments as needed
- Assist in Patient Support Specialist role as needed;
Quality Assurance Documentation Specialist
Microsoft-Nuance
Burlington, MA
07.2021 - 07.2022
- Transferred transcribed materials into the electronic health records system.
- Reviewed diagnostic and procedural terminology for consistency with acceptable medical nomenclature.
- Reviewed diagnostic and procedural terminology for accuracy.
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
- Consistently maintained a 99% accuracy rate for spelling and content.
- Edited drafts originating from speech recognition software to eliminate errors and improve flow.
- Translated medical jargon and shorthand data into correct terminology.
- Reviewed medical records for accuracy and completion, as required by insurance companies.
- Reviewed patient records to check accuracy of information and implement Summary, Skills, Experience updates.
- Demonstrated extremely fast and accurate typing abilities.
- Reconciled clinical notes, patient forms, and health information for compliance with HIPAA rules.
- Recorded, stored, and reported medical coding information to create statistics of healthcare encounters
- Identified and corrected errors in reports that could compromise patient care.
- Interpreted medical terminology and pharmacological information to translate information into a coding system.
- Efficient in transcription software and equipment to work from home.
- Demonstrated strong knowledge of medical terminology and anatomy.
- Identified errors in reports, which could compromise patient care
- Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses for orders given
Senior Certified Pharmacy Technician
Walgreens
5480 N University Dr , FL
03.2003 - 03.2017
- Maintained current notes and paperwork related to patient drug therapy.
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
- Reported drugs' adverse reactions.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Organized medications for dispensing.
- Processed and filed approximately 700 prescriptions per day.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Received, reviewed, dispensed and labeled over 600 prescriptions daily.
- Maintained clean and organized pharmacy shelving and work areas.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Reviewed and updated existing quality assurance documents to ensure accuracy.
Education
Bachelor of Arts - Psychology
Florida International University
Miami Gardens 08.2012
Associate of Arts - RN
ITT Technical Institute - Indianapolis
Indianapolis, IN09.2016
Skills
- Drug inventory control
- Quality assurance and control
- Insurance billing
- Point of sale systems proficiency
- Insurance Verification
- Knowledge of generic drugs
- Problem-solving skills
- Maintaining records
- FDA compliance
- Workflow Optimization
- Pharmacy operations
- Filling prescriptions precisely
- Verifying orders
Certification
- Certified by the Pharmacy Technician Certification Board (PTCB)
Timeline
Patient Ambassador
Aston Carter
06.2023 - 04.2024
Quality Assurance Documentation Specialist
Microsoft-Nuance
07.2021 - 07.2022
Senior Certified Pharmacy Technician
Walgreens
03.2003 - 03.2017
Bachelor of Arts - Psychology
Florida International University
Associate of Arts - RN
ITT Technical Institute - Indianapolis
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