Victoria Rodriguez

Crew Member/Fast Food Crew Trainer

McDonald's

San Benito, TX

01.2023 - 07.2023

Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
Informed customers about daily specials in an engaging manner.
Processed takeout orders quickly to ensure timely delivery of meals.
Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Provided excellent customer service to maintain a positive atmosphere for guests.
Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
Maintained organized storage areas for food products, beverages and restaurant supplies.
Resolved customer complaints in a professional manner.
Monitored quality of food served to ensure it met company standards for presentation and temperature.
Greeted customers upon arrival, provided menus and answered questions regarding menu items.
Assisted in the preparation of food items such as sandwiches, salads and pizzas.
Performed cashier duties such as taking orders, collecting payments and providing change.
Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Served food quickly for positive guest experiences.
Demonstrated proper food safety practices by accurately completing quality control checklist.
Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Provided feedback on job performance to help improve employee skills.
Scrubbed and polished counters to remove debris and food.
Brewed and served coffee and tea with preferred add-ins.
Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Talked pleasantly with customers while taking orders and promoted positive image for business.
Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
Warmly greeted visitors to promote great customer service and positive ordering experience.
Restocked kitchen supplies including food products and utensils.
Wiped down tables and equipment, swept and refilled stock.
Maintained an organized work area to ensure efficient operations.