Victoria Lynn Ortega
Kingsville,TX
Summary
Dynamic and adaptable Supply Chain Specialist with a strong background in supply chain planning and execution, effectively supporting asset management and customer order fulfillment. Proficient in leveraging Microsoft Office and basic supply chain systems to track and manage materials, while fostering collaboration with cross-functional teams to address challenges and optimize processes. Committed to driving continuous process improvement and maintaining accountability in fast-paced environments, ensuring efficient and reliable supply chain operations.
Overview
11
11
years of professional experience
Work History
Sales Associate
King Ranch Saddle Shop
10.2024 - Current
- Engaged with over 20 customers a day with product knowledge and personalized service to enhance shopping experiences.
- Managed inventory levels, ensuring optimal stock availability and organization on sales floor.
- Assisted in training new sales associates on company policies, customer service standards, and product offerings.
- Maintained organized merchandise displays to optimize visibility and accessibility for customers.
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
Secretary/Tax Preparer
Payroll Tax Solutions
01.2015 - Current
- Proficient in QuickBooks, MS Word, Excel, and Outlook. Ability to work in a fast-paced and dynamic environment.
- Managed scheduling and correspondence for executive team, ensuring efficient communication flow.
- Coordinated meetings and prepared agendas, facilitating productive discussions and decision-making.
- Developed and maintained filing systems to improve information retrieval processes.
- Effective written and verbal communication, interpersonal skills, and the ability to maintain filing systems, compile records of the office, scan and fax documents, and send emails.
- Assisted with gathering, entering, and maintaining all data for tax returns in databases and tax programs accurately.
- Set up over 50 tax preparation appointments per year, as well as answered all tax-related questions through incoming calls and emails from clients.
- Controlling basic accounting functions, such as checking invoices and making deposits, and managing petty cash.
Owner
Reins and Bristols Boutique
06.2018 - 12.2022
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Directed financial management activities, including budgeting, forecasting, and expense control.
- Oversaw daily operations, ensuring compliance with industry standards and regulations.
- Analyzed sales trends to inform strategic purchasing decisions and promotional efforts.
- Managed inventory systems to optimize stock levels and reduce overhead costs.
- Attended 10-15 events per year.
Enumerator
Census
08.2020 - 12.2020
- Inquire about a variety of specific information, including a person's name, age, religious preference, address, and state of residency.
- Get in touch with a minimum of 25 individuals each day to be interviewed in their own home or office by mail, phone, or in person.
- Recognize and give an account of problems in obtaining data, submit completed tasks to a supervisor, and discuss developments daily.
- Review the data gathered from an interview to check if it is complete and accurate.
- Help people fill out the questionnaires, and find and record addresses and households.
- Conducted field data collection to ensure accurate census information.
- Trained and guided new enumerators on best practices for data gathering.
Customer Service Associate
Cameron County - WIC
03.2020 - 09.2020
- Adhere to Cameron County, Department of State Health Services (State), and Cameron County Public Health and WIC Program (Local) policies and procedures.
- Screen income and residency to assess eligibility for applicants using WIC policies and procedures.
- Obtain and document weight and measurement (height/length), and perform hemoglobin testing procedures.
- Refer clients to appropriate agencies and programs to benefit the participant.
- Input data, schedule appointments, and issue benefits using the current TXIN computer system.
- Assisted 10-20 clients per day in navigating WIC program requirements and eligibility processes.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Educated families on nutritional guidelines and available resources within the WIC program.
Pawnbroker
Expawn
12.2018 - 02.2019
- Mentored junior staff on appraisal techniques and customer service excellence.
- Handled appropriately 30 daily payments, always giving receipts and explaining policies to maintain excellent customer satisfaction.
- Implemented process improvements to enhance inventory management and turnover rates.
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Conducted transactions efficiently, ensuring compliance with regulatory standards.
Contractor
Valley Morning Star
01.2017 - 11.2018
- The primary duty of a newspaper carrier is daily newspaper delivery to 300- 400 customers, which may include retailers, institutions, and individual customers.
- Assemble and display newspapers
- Route planning and collecting payments from customers.
- Managed daily news production schedules to ensure timely publication and distribution.
Packager
Adopt a Platoon
09.2017 - 12.2017
- Sent an estimated 40 care packages to each platoon of troops all over the country/world.
- Created shipping labels.
- Operated packaging machinery to ensure efficient production flow.
- Inspected packaged goods for quality assurance and adherence to standards.
Guest Service Agent
Quality Inn
09.2015 - 05.2016
- Perform all check-in and check-out tasks.
- Managed 15-20 online and 15+ phone reservations daily/weekly.
- Register guests, collecting necessary information (such as contact details and exact dates of their stay).
- Welcome guests upon their arrival, and assign rooms.
- Provide information about our hotel, available rooms, rates, and amenities.
- Respond to clients' complaints in a timely and professional manner.
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Managed front desk operations, ensuring efficient check-in and check-out processes.
Student Worker
Texas A&M - Kingsville
08.2014 - 11.2014
- Processed 15-30 reports weekly required by the Corporate Office with information provided by the Project Manager or Superintendent.
- Maintain accurate reports and forms as required by this manual, and as directed by the Project Manager.
- Responsible for setting up and maintaining a neat, efficient filing system.
- Responsible for the maintenance of a neat, orderly field office.
- Improve the ability to read and interpret the plans and specifications.
Education
Bachelor - Agribusiness - Business
Texas A&M
Kingsville, Texas05-2027
Manicurist - Beauty
UCAS
Harlingen, TX05.2020
High School Diploma -
Raymondville Options Academy
Raymondville, TX05.2014
Skills
- Communication
- Leadership
- Organizational
- Time management
- Microsoft Office
- Scanning/Copy/File Updating
- Multitasking
- Customer service
- Teamwork and collaboration
- Problem-solving skills
Timeline
Sales Associate
King Ranch Saddle Shop
10.2024 - Current
Enumerator
Census
08.2020 - 12.2020
Customer Service Associate
Cameron County - WIC
03.2020 - 09.2020
Pawnbroker
Expawn
12.2018 - 02.2019
Owner
Reins and Bristols Boutique
06.2018 - 12.2022
Packager
Adopt a Platoon
09.2017 - 12.2017
Contractor
Valley Morning Star
01.2017 - 11.2018
Guest Service Agent
Quality Inn
09.2015 - 05.2016
Secretary/Tax Preparer
Payroll Tax Solutions
01.2015 - Current
Student Worker
Texas A&M - Kingsville
08.2014 - 11.2014
Manicurist - Beauty
UCAS
Bachelor - Agribusiness - Business
Texas A&M
High School Diploma -
Raymondville Options Academy