VICTORIA ROE
Colorado Springs,CO
Summary
Professional in healthcare with solid experience in a clinical primary care, Pediatrics, and Urgent Care setting. And administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant
Matthews Vu Medical Group
08.2023 - Current
- Assisted physicians in patient examinations and procedures, ensuring optimal care delivery.
- Managed patient scheduling and follow-up appointments, enhancing clinic efficiency.
- Performed routine laboratory tests and accurately recorded results for physician review.
- Educated patients on treatment plans and medication usage to promote adherence.
- Trained new medical assistants on best practices and standard operating procedures.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted, organizing storage areas.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Front Desk Receptionist
Thrive Health Systems
05.2022 - 08.2023
- Scheduled appointments using electronic health record (EHR) systems to optimize patient flow.
- Maintained accurate patient records and confidential information in compliance with HIPAA regulations.
- Processed insurance verifications and handled billing inquiries to support administrative operations.
- Implemented office organization strategies, improving overall workflow efficiency at front desk area.
- Maintained organized and clean front office area and Adjustment rooms to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Printing Assistant
Pikes Peak Centennial Campus
06.2021 - 05.2022
- Printing and editing of various files on commercial printers with different formats, paper, sizes, and weight.
- Use of printing tools with Lamination machine and cutting paper.
- Helped with answering phones, office duties, directed and assisted customers, students, and faculty.
- Operated printing equipment to produce high-quality materials efficiently.
- Assisted in maintaining inventory of printing supplies and materials.
- Trained new staff on equipment operation and safety protocols.
- Resolved technical issues with printing machinery to minimize downtime.
- Consistently met or exceeded production targets through careful planning, organization, and execution of assigned tasks.
Internship
Colorado Springs Orthopedic Group
01.2022 - 03.2022
- Communication with patients when checking in for appointment,
- Demonstrating professional phone techniques with scheduling, reviewing messages, and reminder calls,
- Prepping for weeks appointments with records, measuring and recording basic blood pressures, pulse, height, weight, and respirations,
- Assisting Provider with patient exams, obtaining specimens, Performed infection control procedures,
- Demonstrated empathy, active listening, time management skills, administrative skills, and worked with patient record keeping.
- 225 Hours
Material Handler - Bookstore
Pikes Peak Centennial Campus
08.2020 - 05.2021
- Distribution and handling of merchandise, receiving and checking in items for customers,
- organizing office materials, office duties, distribution of mail delivery to Campus Departments,
- created an inviting environment for customers by maintaining a neat and clean store, and directed and assisted students and faculty.
Art Lab Assistant
Pikes Peak Downtown Campus
02.2020 - 05.2020
- Office and room cleaning, organized office materials, office duties, directed and assisted students and faculty.
Education
Associates for Applied Sciences - Medical Assistant
Pikes Peak Community College
Colorado Springs, CO07.2022
High School - undefined
Palmer High School
Colorado Springs, CO05.2019
Skills
- Ability to work independently or as part of a team
- Quick learner, open and willing to learn new skills
- Listening skills and following instructions
- Friendly, respectful, and courteous
- Time management skills
- Computer skills and Microsoft Office
- Performing and recording of vital signs of patients
- Clinical documentation
- CPR
- Immunization administration
- Specimens collection and processing
- Patient flow management
- Medical supply inventory
- Equipment sterilization
- Laboratory maintenance
- HIPAA compliance
Certification
- RMA - Registered Medical Assistant
- PT - Phlebotomy Technician
Timeline
Medical Assistant
Matthews Vu Medical Group
08.2023 - Current
Front Desk Receptionist
Thrive Health Systems
05.2022 - 08.2023
Internship
Colorado Springs Orthopedic Group
01.2022 - 03.2022
Printing Assistant
Pikes Peak Centennial Campus
06.2021 - 05.2022
Material Handler - Bookstore
Pikes Peak Centennial Campus
08.2020 - 05.2021
Art Lab Assistant
Pikes Peak Downtown Campus
02.2020 - 05.2020
High School - undefined
Palmer High School
Associates for Applied Sciences - Medical Assistant
Pikes Peak Community College