Victoria Rogers
Austin,TX
Summary
Accomplished Manager with a proven track record at Agave Grill and Cantina, enhancing team performance and customer satisfaction through strategic planning and workforce management. Skilled in financial management and cross-functional teamwork, I've driven significant business growth by focusing on innovative solutions and effective communication. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
11
11
years of professional experience
Work History
Manager
Agave Grill and Cantina
02.2022 - 06.2024
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers to keep everyone on same page and working toward established business goals.
- Created employee schedules implemented all schedules being placed on a scheduling app that made it efficient for employees to put time off requests and swap shifts
Server Trainer
Sushi Masa
02.2020 - 04.2023
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Provided continuous evaluation and feedback to server employees.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Developed and implemented comprehensive training program for new servers.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
Maintenance Supervisor
Cameron LNG
04.2017 - 01.2020
- Observed guidelines, specifications, and detailed instructions to meet strict operational and maintenance regulations.
- Analyzed and identified equipment failure root causes and initiated correction actions.
- Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
- Supervised 50 employees and scheduled shifts.
- Monitored employee work tasks while installing, aligning, and balancing new equipment for projects.
- Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
- Provided guidance to management regarding project bids for onsite improvements.
- Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Procured pricing information from various vendors to support cost-effective purchasing.
General Manager
Skate Zone
01.2013 - 05.2017
- Introduced new methods, practices, and systems to reduce turnaround time.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Analyzed market trends and competitor activities to create competitive advantages.
Manager
Cro Cafe
05.2013 - 02.2015
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
Associate of Applied Science - Cognitive Psychology
Southern New Hampshire University
Hooksett, NH05.2028
Skills
- Business Development
- Financial Management
- Contract Management
- Performance Management
- Strategic Planning
- Marketing
- Workforce Management
- Operations Management
- Expense Tracking
- Policy Implementation
- Staff Development
- Budget Control
- Time Management
- Business Planning
- Key Performance Indicators
- Staff Management
- Project Management
- Sales Techniques
- Product Management
- Verbal and written communication
- Schedule Preparation
- Brand Management
- Complex Problem-Solving
- Negotiation
- Staff Training and Development
- Performance Evaluations
- Cross-Functional Teamwork
- Team Leadership
Timeline
Manager
Agave Grill and Cantina
02.2022 - 06.2024
Server Trainer
Sushi Masa
02.2020 - 04.2023
Maintenance Supervisor
Cameron LNG
04.2017 - 01.2020
Manager
Cro Cafe
05.2013 - 02.2015
General Manager
Skate Zone
01.2013 - 05.2017
Associate of Applied Science - Cognitive Psychology
Southern New Hampshire University
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