Victoria Rohani
Tampa,FL
Summary
Talented Case Manager Supervisor adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit client needs and return each to optimal quality of life.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IFST Case Manager Supervisor
Children's Network Of Hillsborough County
01.2023 - Current
- Provided ongoing support to case managers in crisis situations, guiding them through problem-solving strategies and promoting best practice approaches.
- Played a key role in the development and implementation of organizational policies and procedures related to case management, ensuring alignment with best practice standards.
- Collaborated with interdisciplinary teams to develop holistic care plans addressing all aspects of clients'' lives.
- Increased client satisfaction with services by closely monitoring progress and adjusting case plans as needed.
IFST Case Manager
Children's Network of Hillsborough County
07.2022 - Current
- Assess family's needs and provide referrals and resources for appropriate services
- Use safety plans to provide intensive in-home services to address any impending danger in the home
- Work closely with Child Protective Investigators to formulate plans to successfully rehabilitate families
- Ensure stability of the family throughout the case life.
Family Case Manager
Lifestream Behavioral Center
01.2021 - 07.2022
- Assist at-risk youths and their caregivers in obtaining permanency
- Based upon ongoing safety assessments and observation/documentation of behavioral changes recommend permanency decisions for court consideration
- Assist family/caregivers as needed to ensure placement stability, permanency, medical coverage and other needed services for children
- Manage 30+ cases to ensure that permanency goals are being met.
Bank Statement Analyst
LendSure Mortgage Corporation
09.2020 - 12.2020
- Analyzed financial information related to payroll, capital projects, operating expenses, professional service contracts and office supplies and equipment to examine budget needs
- Collected data and developed detailed spreadsheets to identify trends in borrower debit and credit transactions
- Analyzed bank statements for overdraft and insufficient funds fees in relation to overall income
- Worked closely with Account Manager(s) to maintain optimum levels of communication to effectively and efficiently complete projects.
Applied Research Assistant
Institute For Intergovernmental Research
08.2020 - 12.2020
- Analyzed statistical data using both modern and traditional methods
- Planned, modified and executed research techniques, procedures and tests
- Supported research and development efforts to create new products, equipment and processes
- Recorded data and maintained source documentation following good documentation practices
- Helped the team meet regulatory requirements by coordinating documentation and filings.
Program Support Assistant
Institute for Intergovernmental Research
05.2019 - 08.2020
- Provided insight on IIR initiatives funded by the Department of Justice
- Collaborated with the Bureau of Justice Assistance for grant funds
- Trusted in administration of the VALOR program among others
- Managed information flow on behalf of program supervisors using digital organizational systems
- Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
Cashier/Customer Service Clerk
Publix Supermarkets
08.2015 - 12.2019
- Provided premier customer service by handling customers' questions to ensure they have a pleasurable experience
- Completed in-service training and evaluation by successfully adhering to company guidelines and procedures
- Trusted in handling cash and other tenders to complete payments accurately
- Mentored incoming associates and assisted them in training to become future customer service clerks
- Monitored self-checkout systems and provided assistance or intervention where required.
Receptionist
McRoberts Sales
07.2016 - 12.2016
- Reviewed and filed sales invoices to keep organized and manage time effectively
- Processed billing statements to ensure budgets are well managed
- Directed incoming calls to internal personnel and departments, routing to best qualified department
- Collected, sorted, distributed, and sent mail and packages
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Education
Bachelor of Science - Criminology, Psychology
Florida State University
Tallahassee, FLSkills
- Research Analysis
- Technical Writing
- Project Management
- Case Management
- Communication Skills
- Collaboration Proficiency
Certification
Board Certified- Case Manager
References
- Jennifer Nandwani, QC Auditor, United Services Automobile Association, 9527 Delaney Creek Blvd, Tampa, FL, 33619, (813) 767-2256, Nandwanijenny@yahoo.com
- Eileen Amy, Learning and Development Administrator, Institute for Intergovernmental Research, 2050 Centre Point Blvd, Tallahassee, FL, 32308, (850) 284-6945, Eamy@iir.com
- Carlos Barboza, Program Director, Justice Works, 5463 W Waters Ave, Ste 850, Tampa, FL, 33634, (239) 218-9108, Cbarboza@justiceworksfl.com
Timeline
IFST Case Manager Supervisor
Children's Network Of Hillsborough County
01.2023 - Current
IFST Case Manager
Children's Network of Hillsborough County
07.2022 - Current
Family Case Manager
Lifestream Behavioral Center
01.2021 - 07.2022
Bank Statement Analyst
LendSure Mortgage Corporation
09.2020 - 12.2020
Applied Research Assistant
Institute For Intergovernmental Research
08.2020 - 12.2020
Program Support Assistant
Institute for Intergovernmental Research
05.2019 - 08.2020
Receptionist
McRoberts Sales
07.2016 - 12.2016
Cashier/Customer Service Clerk
Publix Supermarkets
08.2015 - 12.2019
Bachelor of Science - Criminology, Psychology
Florida State University
Board Certified- Case Manager
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