Experienced Business Operations and Program Manager, with a proven track record in enhancing efficiency, savings, and task completion across technology, procurement, and finance areas. Skilled in contract negotiations, leading teams, optimizing processes, and financial management to drive organizational growth. Adaptable and culturally aware, with a strong ability to communicate and collaborate in English and Spanish. Poised for roles that demand strategic vision and operational excellence.
Overview
26
26
years of professional experience
1
1
Certificate
Work History
Technology Business Operations Lead
Monat Global Corporate
Miami, FL
02.2022 - Current
Responsible for IT Finance, Vendor Contract Management, Procurement, Training, and Recognition.
Quarterly and monthly report preparation on financial performance and presentation of strategic financial planning to the CTO and senior leadership team.
Establishing and leading the new contract management area.
Launched a new Technology Business Operations Management Area, achieving more than $21 million in savings in the last two years.
Developed complex financial models to improve contract performance, more accurate forecasting, and support CTO decision making.
Assessing contract risks and proposing strategies to mitigate financial exposure, and comply with company guidelines.
Ensuring compliance with accounting standards in contract financials.
Drive awareness and understanding of IT financial management across the organization.
Led the recognition and training programs.
Advisor
Besilient Global LLC
Miami, FL
12.2012 - Current
Negotiating and administering agreements in accordance with the contracted company's legal policies and requirements.
Leading business relationships with contractual long-term vendors for greater savings, improved service, and agility in time deliveries.
Coordinating with company financial, project, and administrative management for compliance with policies and procedures.
Consultant for IT Contract Management and PMO for different clients.
Technology Finance Senior Manager
Monat Global Corporate
Miami, FL
12.2017 - 02.2022
Established and led the new IT financial area.
Developed a new and improved cost control process that increased savings.
Supervised the weekly cash flow and vendor payment with accounts payable and treasury.
Revised and reorganized a variety of complicated vendor contract term agreements, suggesting tighter legal and financial clauses, improving financial control, and efficiency.
Incorporated a weekly process and maintenance payment process that was implemented throughout the entire corporation.
Suggested a new SAP purchase/payment process.
Established a process for vendor evaluations and performance audits, including contractors.
Senior Corporate Program Manager
QBE
Miami, FL
04.2015 - 10.2017
Managed projects within budget ensuring milestones were met.
Defined contract negotiations, project estimates, resource planning, scope, pricing strategies, and contract deliverables with stakeholders.
Designed processes and solutions for start-ups adjusting to budgets, goals, and local costs.
Senior Program Manager
Celistics
Miami, FL
02.2014 - 02.2015
Assisted Latam Commercial Director in the new sales area reorganization to provide value-added logistics and distribution services for Cellular Operators and Manufacturers to enable them to reach B2B and B2C channels in the region.
Led the Latam Telefonica renewal extension contract.
Organizing strategic planning to sourcing/procurement policies and best practices, supply chain, 3PL, import and export, legal assistance, and proposal elaboration.
Senior Project Manager Latin America
HTC
Miami, FL
11.2011 - 11.2012
Supported launching HTC in Latin America with very aggressive commercial plans and implementing Executive Plans for Brazil, Argentina, and Mexico, managing scopes while minimizing risk exposure across projects.
Developed and monitored detailed work plans for the entire Latin-American region, including launching, commercial, production, positioning, pricing, forecast, marketing, and business model.
Day-to-day operational project management, including tactical events, involved in multiple large-scale projects and overseeing deliverables within the Latin-American Region.
Supported negotiations with OEMs and Taiwan headquarters for regional product definition and manufacture, as well as supervision of all initial production processes in Brazil and Argentina.
Planning Director
New World Logistics, Inc.
Miami, FL
11.2005 - 06.2011
Directed preparation of prospect proposals, tenders, direct acquisitions, and negotiations, where International Container Terminal Services Inc.
Managed contracts end-to-end, from the purchasing of bid documents to the project startups of the awarded projects.
Coordinated tasks during all stages of bids, including due diligence, risk analysis, conditions, and challenges analysis, gathering, producing, and administering all required documentation.
Followed all tender stages in each different country, developing unique individual teams, winning several port projects in Latin America, producing several big concession contracts.
Some projects took up to 54 months to be awarded.
Ensured adherence to corporate Vision and Mission, conveying them to all new ports' CEOs, CFOs, and COOs, while ensuring that performance and strategy achieved the set objectives for the senior staff.
Directed all duties involved in creating and organizing the new start-ups, resulting in the winning bids.
Developed and achieved launching deadlines on administrative, financial, operational, accounting, finance, vendors, technology systems, human resources, construction, and engineering departments vital to new startup port's day-to-day operations.
Managed top-producing winning bid of one of the biggest infrastructure projects (USD 780M) in Mexico: Port of Manzanillo, its bidding and start-up process (including contract management).
In the same fashion, was awarded and and manage the start-up of the $180M new Port and subsidiary in Guayaquil, Ecuador, and the $316 Million bilateral agreement to improve the Port of Portland, and two additional ports, make the American Business Region the top revenue producer for the entire company.
Was the Administrative and Operations Executive officer of the Miami office, reporting directly to the President of the Americas and the CEO of ICTSI.
Administrative, Finance Manager
Singer Products Inc.
Miami, FL
02.1999 - 01.2005
Supplier and distributor contract negotiator with General Electric, Ericsson, Bristol Babcock, Hughes Network Systems, Harris Corporation, and others.
Re-engineered all business processes with new recruiting plans and commercial division changes, resulting in an increase in business revenues. Upgraded management processes dramatically improved cash flows and brought projects to successful endings.
Supervised the entire company's local and international proposal submission process for all project bids.
Established the international return and warranty products process with the Miami office and the distributors in the US.
Education
Master in Economics - Economics
Pontificia Universidad Javeriana
Bogota, Colombia
Bachelor of Arts - Economics
Randolph Macon Woman's College
Lynchburg, VA
Skills
Strategic Planning
Team Leadership
Financial Analysis
Risk Management
Process Optimization
Cost Management
Project Management
Procurement
Vendor Management
Tender Submission Expertise
Detail-Oriented Mindset
International Experience
Familiarity with SAP Applications
Motivational Leadership
Telecommunications
Logistics
Maritime
B2B Direct Sales
Certification
Leadership, Impact, and Management in Business Credential, Harvard Business School (In process)
Scrum Master Certified
Business Data & Analytics Certificate Program, Florida International University
Lean Six Sigma Green Belt Certification
Corporate Financial Planning and Analysis Professional (FP&A), Florida International University