Victoria Romero
Edinburg
Summary
Developed strong customer service and financial transaction management skills in high-volume banking environment. Demonstrated ability to handle cash, process transactions accurately, and resolve customer inquiries efficiently. Seeking to transition into new field where these skills can drive positive outcomes and support organizational goals.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Teller
Naft Federal Credit Union
09.2023 - Current
- Processed members transactions promptly, minimizing wait times.
- Answered member inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered phones promptly and assisted members with inquiries regarding their accounts.
- Assisted the member services department with instant-issue debit cards and verifying transactions, as well as verifying new account cards
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted with posting loans to members accounts
Shift Supervisor
Gloria Jeans Coffee Co.
02.2023 - 09.2024
- Help lead a team throughout shifts to ensure the store ran efficiently and timely
- Duties Includes overseeing other employees and providing tasks, as well as delivering first-rate customer service to all customers
Barista & Cashier
Gloria Jeans Coffee Co.
04.2022 - 01.2023
- Prepare drinks as well as charge customers
- Job including inventory and restocking stations as well as maintaining a clean store
Bicycle Technician & Retailer
Bicycle World RGV
06.2020 - 02.2022
- Worked with customer service on the sales floor as well as repairs
- Job included marking inventory and organization throughout the store
Education
High School Diploma -
Robert Vela High School
01.2017 - 01.2021
Business Administration Associates -
South Texas College
01.2021 - 01.2025
Skills
- Multitasking
- Excellent customer service
- Adaptable to new information
- Communication
- Organization
- Work ethic
- Cash handling
- Inventory management background
- Teamwork and collaboration
- Attention to detail
Timeline
Teller
Naft Federal Credit Union
09.2023 - Current
Shift Supervisor
Gloria Jeans Coffee Co.
02.2023 - 09.2024
Barista & Cashier
Gloria Jeans Coffee Co.
04.2022 - 01.2023
Business Administration Associates -
South Texas College
01.2021 - 01.2025
Bicycle Technician & Retailer
Bicycle World RGV
06.2020 - 02.2022
High School Diploma -
Robert Vela High School
01.2017 - 01.2021
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