Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
Generic

Victoria Romo

Indianapolis,IN

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

3
3
years of professional experience

Work History

Patient Care Coordinator

HearingLife
Greenwood, IN
06.2022 - Current
  • Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
  • Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
  • Scheduled appointments for patients and coordinated follow-up visits as needed.
  • Maintained accurate records of all patient care activities using electronic health record systems.
  • Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
  • Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
  • Processed patient intake information and updated medical records prior to treatment.
  • Communicated with patients to ensure quality of care and develop care plans.
  • Provided administrative support for patient care staff.
  • Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
  • Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
  • Facilitated communication between patients and healthcare teams, acting as a primary point of contact.
  • Explained policies, procedures and services to patients.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.

Customer Service Representative

David's Bridal
Castleton, IN
02.2022 - 05.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Mentored junior team members and managed employee relationships.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.

Lead Cashier/Beauty Advisor

Ulta Beauty Inc.
Castleton, IN
08.2021 - 02.2022
  • Greeted customers and provided excellent customer service.
  • Assisted with training new cashiers in departmental operations and procedures.
  • Ensured accuracy of all transactions by verifying prices, quantities, discounts.
  • Maintained a clean and organized work environment to ensure customer satisfaction.
  • Provided support to other departments when needed such as stocking shelves or running register.
  • Handled escalated customer service issues professionally and courteously.
  • Organized backroom operations including receiving, storing, restocking merchandise.
  • Monitored team performance on an ongoing basis to ensure adherence to standards.
  • Managed the checkout process by monitoring long lines and calling additional staff if needed.
  • Responsible for opening and closing registers accurately according to established procedures.
  • Performed side duties such as cleaning or organizing shelves when time permitted.
  • Utilized point-of-sale system effectively while maintaining data integrity in all transactions.
  • Answered customer questions and provided store information.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Answered phone calls to assist customers with questions and orders.

Education

High School Diploma -

Warren Central High School
Indianapolis, IN
05-2018

Skills

  • New Hire Training
  • Office Administration
  • Filing and Recordkeeping
  • Database coordination
  • Inventory Management
  • Patient Flow Management
  • Appointment Scheduling
  • Critical Thinking Skills
  • Verbal and written communication
  • Patient Records Management
  • Patient Outreach and Follow-Up
  • Bilingual (Fluent Spanish)

Accomplishments

Helped improve and manage clinic to ensure customer satisfaction and meet companies expectations while also providing virtual support to additional part-time clinic.

Languages

Spanish
Professional

References

References available upon request.

Timeline

Patient Care Coordinator

HearingLife
06.2022 - Current

Customer Service Representative

David's Bridal
02.2022 - 05.2023

Lead Cashier/Beauty Advisor

Ulta Beauty Inc.
08.2021 - 02.2022

High School Diploma -

Warren Central High School

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Victoria Romo