Victoria Rosenbrock
Charlotte,NC
Summary
Innovative and results-driven Digital Product Owner with a proven track record of leading cross-functional teams to deliver user-centric digital solutions. Seeking to leverage expertise in agile methodologies, product life-cycle management, and data-driven decision making to drive product excellence and business growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Digital Product Owner
Sealed Air Corporation
01.2022 - Current
- Spearheaded digital product strategy and roadmap for purchase order automation tool leveraging AI technology resulting in $100M in revenue growth within the first year
- Implemented process improvements to enhance functionality of high-revenue ($1B) E-Commerce platform.
- Developed product roadmaps and strategies to ensure successful delivery of digital products.
- Led cross-functional teams in product development from ideation to deployment, ensuring alignment with business goals and customer needs.
- Worked with sales enablement, executive leadership and other internal customer teams to reprioritize target onboarding waves, streamline processes, define strategy for growth and customer adoption
- Drove product life-cycle management including requirements gathering, feature prioritization, and feature definition through agile methodologies.
- Managed product feature launches and enhancements, training programs, and post-launch evaluation to ensure adoption and satisfaction.
- Documented user stories, acceptance criteria, test cases, and use cases as part of product development lifecycle.
- Coordinated Business UAT efforts on feature developments, enhancements, and bug fixes.
- Implemented data-driven decision making processes, leveraging analytics and user feedback to optimize product performance and drive continuous improvement.
- Collaborated with stakeholders across the organization to define product requirements and prioritize tasks.
- Reviewed user interface designs from UX and UI teams to ensure they meet business objectives and usability standards.
- Facilitated the training sessions for internal staff members regarding new features or updates released as part of any given product.
Lead Customer Experience Manager
Sealed Air Corporation
01.2021 - 01.2022
- Managed a mid-sized team of 15 employees to ensure KPI expectations were met or exceeded.
- Developed and sustained client satisfaction for client portfolio containing over $100M in combined ARR
- Built and maintained cross-functional relationships with internal and external stakeholders
- Collaborated with stakeholders to develop strategic partnership and execution plans.
- Analyzed customer data to identify trends in customer experience issues.
- Conducted regular meetings with the Customer Service team to review objectives, performance metrics, KPIs, and strategies.
- Identified areas of improvement in customer service processes and procedures.
- Conducted training sessions for new hires and tenured employees on best practices for client success management.
Sr. Customer Experience Manager
Sealed Air Corporation
11.2017 - 01.2021
- Managed operations in an EDI environment for a group of accounts worth over $30M each.
- Enabled efficient resolution of customer challenges through interdepartmental collaboration.
- Worked to solve complex operational challenges; such as, freight optimization, internal business process improvement and error reduction
- Engaged in regular management meetings to provide new ways to improve the customer experience workflow
- Trained customers on existing and new technology offerings and kept customers up to date on technology integrations that would improve their daily business processes
- Built strong relationships with customers through regular communication and follow-ups.
Technical Recruiter
Apex Systems Inc.
10.2016 - 10.2017
- Functioned in a high-volume, high-energy environment to source, interview, and hire highly qualified and top performing candidates specifically within Business Analysis and Technical Project management for major financial clients in the Charlotte Area
- Collaborated with the delivery team and individual skill set team to determine weekly, monthly, and quarterly goals in order to maintain business volume and retention
- Utilized internal CRM and Salesforce to source, contact and manage candidates for full recruiting life cycle
- Partnered with internal stakeholders including HR Managers, Hiring Managers and Executives on recruitment initiatives.
- Coordinated interviews between the hiring manager and prospective candidates.
Education
Bachelor of Science - Psychology / Business
Appalachian State University
05-2016
Skills
- Process Improvement
- Product lifecycle management
- Project Delivery
- User Acceptance Testing (UAT)
- Requirements gathering
- Lean Principles
- Stakeholder management
- ERP Systems (SAP)
- Electronic Data Interchange (EDI)
- Cross-functional Leadership
Certification
- Lean Six Sigma - Yellow Belt
- Pursuing SAFe POPM Certification
Timeline
Digital Product Owner
Sealed Air Corporation
01.2022 - Current
Lead Customer Experience Manager
Sealed Air Corporation
01.2021 - 01.2022
Sr. Customer Experience Manager
Sealed Air Corporation
11.2017 - 01.2021
Technical Recruiter
Apex Systems Inc.
10.2016 - 10.2017
Bachelor of Science - Psychology / Business
Appalachian State University
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