Victoria Rosenthal
Part Time / Event Specialist / Customer Service
Hollywood,FL
Summary
Dynamic professional with proven expertise in event planning and customer service, honed at Crossmark Sales and Marketing. Excelled in on-site execution and vendor negotiation, enhancing event success and client satisfaction. Demonstrated exceptional problem-solving and interpersonal skills, leading to increased loyalty and positive feedback. Skilled in travel arrangements and branding consistency, ensuring seamless and impactful event experiences.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Event Specialist/Part Time
Crossmark Sales and Marketing
03.2017 - 01.2021
- Led onsite execution of events, overseeing setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time.
- Interfaced with clients to understand event objectives.
- Elevated guest satisfaction by addressing concerns promptly and professionally during events.
- Developed detailed event reports, documenting all aspects of each event.
- Implemented creative solutions when faced with unexpected challenges or obstacles throughout various stages of an entire event''s life cycle.
- Accurately calculated and processed expenses during and after events.
Customer Service Representative
Rose Couture Fashion
02.1999 - 12.2004
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma - Accounting
Lafayette High School
Brooklyn, NY06.1975
Skills
- Travel arrangements
- On-site execution
- Event planning expertise
- Branding consistency
- Vendor negotiation
- Exhibit management
- Event products and services promotion
- Event setup and breakdown
Food service
Certification
Food handling
Adult beverage
Languages
English
Professional Working
Timeline
Event Specialist/Part Time
Crossmark Sales and Marketing
03.2017 - 01.2021
Customer Service Representative
Rose Couture Fashion
02.1999 - 12.2004
High School Diploma - Accounting
Lafayette High School
Similar Profiles
Shagun SinghShagun Singh
Brand Ambassador & Trainer at Crossmark Sales And MarketingBrand Ambassador & Trainer at Crossmark Sales And Marketing
Lori HicksLori Hicks
Retail Supervisor at Crossmark Sales and MarketingRetail Supervisor at Crossmark Sales and Marketing
Mark MartinezMark Martinez
Business Account Manager at CROSSMARK Sales and MarketingBusiness Account Manager at CROSSMARK Sales and Marketing