VICTORIA ROSS
Lawton
Summary
Professional with significant experience in healthcare finance, ready to excel in managing patient accounts and optimizing revenue cycles. Skilled in billing, coding, and insurance claims, with strong focus on team collaboration and achieving results. Adaptable, reliable, and equipped to navigate changing needs and complex administrative tasks. Effective at communicating with patients and staff to ensure financial processes run smoothly.
Overview
4
4
years of professional experience
Work History
Patient Care Provider
Optimum Dental of Elgin
08.2024 - 11.2025
- Scheduling
- Treatment Planning
- Time management
- Filing and Verifying Insurance
- Problem solving
- Financing
- Check in and Check out patients
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Processed patient information and insurance claims using dental management software.
- Facilitated communication between patients and dental staff to enhance service quality.
- Maintained organized patient records in compliance with confidentiality regulations.
- Assisted in the coordination of billing inquiries and payment processing for patients.
- Implemented efficient front desk procedures, improving overall patient satisfaction ratings.
- Trained new reception staff on office protocols and customer service standards.
- Developed strategies to streamline patient check-in processes, reducing wait times significantly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
Patient Financial Coordinator
Affordable Dentures and Implants
03.2023 - 07.2024
- Scheduling
- Treatment Planning
- Time management
- Filing and Verifying Insurance
- Problem solving
- Financing
- Check in and Check out patients
- Processed patient financial information to ensure accurate billing and collections.
- Provided support in developing payment plans tailored to individual patient needs.
- Assisted patients in understanding financial responsibilities and insurance coverage details.
- Managed patient inquiries regarding billing issues, enhancing overall satisfaction.
- Trained new staff on billing software and financial procedures, fostering a collaborative environment.
Certified Dental Assistant
Stillwater Dentistry
06.2022 - 11.2023
- Scheduling
- Treatment Planning
- Time management
- Problem solving
- Maintain Sanitation
- X-ray certified
- Suctioning
- Impressions
- Model making and triming
- Night guards and whiting trays
- Crown preps
- Crown seats
- Composite filings
- Extractions
- Surgical Extractions
- Root Canals
Certified Dental Assistant
Aspen Dental
01.2022 - 06.2022
- Scheduling
- Treatment Planning
- Time management
- Problem solving
- Maintain Sanitation
- X-ray certified
- Suctioning
- Impressions
- Model making and triming
- Night guards and whiting trays
- Crown preps
- Crown seats
- Composite filings
- Extractions
- Surgical Extractions
- Root Canals
Education
High School Diploma -
Chickasha High School
ChickashaSkills
- HIPAA compliance
- Financial management expertise
- Professionalism and ethics
- Office administration
- Insurance verification
- Medical terminology
- Customer service
- Verbal and written communication
- Claims processing
- Patient registration
- Payment collection
Timeline
Patient Care Provider
Optimum Dental of Elgin
08.2024 - 11.2025
Patient Financial Coordinator
Affordable Dentures and Implants
03.2023 - 07.2024
Certified Dental Assistant
Stillwater Dentistry
06.2022 - 11.2023
Certified Dental Assistant
Aspen Dental
01.2022 - 06.2022
High School Diploma -
Chickasha High School