VICTORIA R SANTIAGO
Orlando
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Selling Associate-Seasonal
Victoria Secret
03.2019 - 08.2019
- Knowledgeable about product offerings, product promotions, and store policies to address customer inquiries
- Ensured store cleanliness and organization to create a pleasant environment
- Helped customers make purchasing decisions based on knowledge of products and trends
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Guest Service Representative-Seasonal
Universal Orlando Resort
04.2019 - 07.2019
- Managed desk operations and greeted guests in a professional manner
- Utilized communication skills to build rapport with guests and enhance park satisfaction
- Handled park operations including ticket sales, crowd control, and event coordination with professionalism and efficiency
- Responded to guest inquiries to maximize guest satisfaction.
- Maintained high level of professionalism and discretion when dealing with guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Food and Beverage Supervisor
Marriott Hotels & Resort
01.2018 - 04.2019
- Managed team of food and beverage staff, ensuring smooth operations and exceptional guest experiences
- Planned and executed promotions and special events in close collaboration with other management.
- Trained new team members on guest procedures and company policies
- Collaborated with other departments to coordinate guest services and enhance overall guest experience
- Identified team weak points and implemented corrective actions to resolve concerns.
- Created and deployed successful strategies to boost restaurant service performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Brand Ambassador
Banana Republic
12.2016 - 08.2017
- Communicated product information with confidence and educated consumers about company.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
Front Desk Receptionist
Body by Shae
06.2015 - 12.2016
- Customer service: Welcomed, checked in, and assisted spa guests with a friendly attitude
- Appointment scheduling: Managed booking system and confirmed reservations for spa services
- Multitasking: Handled all phone inquiries, managed walk ins, and maintained a clean and organized reception area
- Billing and payments: Processed transactions accurately and efficiently at the end of each visit
- Handled customer complaints and resolved issues in a professional manner
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
Education
Technical Diploma - Medical Aesthetics
Florida Dermal Institute
Longwood, FL04-2024
High School Diploma -
Florida Virtual School
Orlando, FL01-2015
Skills
- CRM proficiency
- Goal oriented
- Teamwork and collaboration
- Security practices
- Excellent communication
- Adaptable and flexible
- Information analysis
- Organization
- Problem-solving abilities
Timeline
Guest Service Representative-Seasonal
Universal Orlando Resort
04.2019 - 07.2019
Selling Associate-Seasonal
Victoria Secret
03.2019 - 08.2019
Food and Beverage Supervisor
Marriott Hotels & Resort
01.2018 - 04.2019
Brand Ambassador
Banana Republic
12.2016 - 08.2017
Front Desk Receptionist
Body by Shae
06.2015 - 12.2016
Technical Diploma - Medical Aesthetics
Florida Dermal Institute
High School Diploma -
Florida Virtual School
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