Victoria Ruggiero
Dorchester,MA
Overview
8
8
years of professional experience
Work History
Executive/Personal Assistant
Mark Development
09.2022 - Current
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Arranged domestic and international travel plans and itineraries.
- Attended meetings, took notes and tracked action items.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Scanned physical documents and uploaded to encrypted databases for digital maintenance.
- Managed and tracked expenses to meet company budget requirements.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Managed household inventory and maintenance schedules and manage household staff.
- Organized work projects around client's house.
Leasing Officer
Boston Housing Authority
03.2021 - 09.2022
- Responsible for managing caseload of 455 project based housing tenants
- Manage client eligibility, clients housing search, liaison for landlords and tenants
- Prepare and execute all necessary documents to complete leasing
- Complete case files and submits payment information in time for monthly rent processing
- Collects and analyzes income and family size verification, determines eligibility, apartment size and calculates gross rent for family
- Responsible for monthly annual recertification's, interim changes, rent increases, rent calculations, and relocations.
- Conducted background checks on applicants.
Administrative Assistant- Housing
Greater Boston Management
05.2017 - 08.2018
- First point of contact for callers and visitors for property management company
- Prepared tenant work orders, new apartment listings and applications
- Scheduled maintenance calls for 300 units.
- Contacted tenants to collect overdue rent or to discuss other important issues.
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits and payments.
Volunteer
Gillette Stadium
06.2015 - 12.2019
- Audit registers and safe boxes nightly to verify total money earned and managed $10,000 cash
- Collaborated with team and managed time effectively to successfully run stadium concessions
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
- Assisted with special events and programs.
Education
Bachelor of Science - Psychology
Framingham State University
Framingham, MA05.2020
Skills
- Proficient in Microsoft, Outlook, G-suite, Zoom, Google Meet
- Project Management, Organization, Critical Thinking, Communication (verbal and written)
- Calendar Management
- Travel Coordination
- Data Entry
- Minute Taking
Timeline
Executive/Personal Assistant
Mark Development
09.2022 - Current
Leasing Officer
Boston Housing Authority
03.2021 - 09.2022
Administrative Assistant- Housing
Greater Boston Management
05.2017 - 08.2018
Volunteer
Gillette Stadium
06.2015 - 12.2019
Bachelor of Science - Psychology
Framingham State University
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