Victoria Rumpf
Millsboro,DE
Summary
After a successful career in the automotive industry I am ready to bring my extensive customer service, human resources and administrative skills to a new endeavor.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Office Manager
Porter Collision Centers
02.2008 - 02.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls, email correspondence and in person.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors And insurance partners.
- Represented the company at labor board hearings, court proceedings, BBB inquiries in person, via phone or in writing when necessary.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Evaluated employee records and productivity and submitted evaluation reports.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Delivered performance reviews, recommending additional training or advancements.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Assistant Manager
Porter AutoBody
02.1995 - 06.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bachelors of Art - History
University of Delaware
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Customer Relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative Support
- Document Management
- Account Reconciliation
- Credit and collections
- Staff Management
- Staff hiring
- Excellent multi-tasking ability
Source
Sent from my iPhone
References
I will gladly furnish professional and personal references at your request.
Certification
Notary Public
Notary Public
Licensed by the state of Delaware since December 2005
Timeline
Office Manager
Porter Collision Centers
02.2008 - 02.2023
Assistant Manager
Porter AutoBody
02.1995 - 06.2008
Bachelors of Art - History
University of Delaware
Similar Profiles
Evan GreatheadEvan Greathead
Front Office Manager /Auto Damage Adjuster at CARSTAR Collision Centers FitchburgFront Office Manager /Auto Damage Adjuster at CARSTAR Collision Centers Fitchburg
JENNIFER COOMBSJENNIFER COOMBS
Customer Service Representative at Carolinas Collision CentersCustomer Service Representative at Carolinas Collision Centers
Brook BradleyBrook Bradley
Central Review Manager at OpenRoad Collision Centers, LLCCentral Review Manager at OpenRoad Collision Centers, LLC
TRACEY MURPHYTRACEY MURPHY
Bank Voice, High Priority Specialist at Capital One BankBank Voice, High Priority Specialist at Capital One Bank
Richard Krewson, JrRichard Krewson, Jr
Day Runner at Harris TeeterDay Runner at Harris Teeter