Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Victoria Sampson

Little Elm,TX

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

11
11
years of professional experience

Work History

Certified Medical Assistant

Comprehensive Obgyn
01.2023 - Current
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Prepared and administered medications to alleviate patient symptoms.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

Assistant Manager

Bonchon Chicken
05.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.

General Manager of Operations

Urban Air Adventure Park
12.2020 - 08.2022
  • Trained, coached and mentored staff to support smooth day to day operations.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Improved productivity while reducing staffing and operational costs by 45%.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.

General Manager

Fuzzys Taco Shop
05.2015 - 05.2020
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Inspected preparation and storage equipment regularly to assure and maintain performance for cost-effective, safe operations.
  • Built and leveraged community relationships to drive business and maximize catering programs.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.

Catering Lead

Corner Bakery Cafe
02.2014 - 04.2015
  • Monitored food preparation, production and plating for quality control.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Set and oversaw weekly and special event menu plans.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Certified Medical Assistant - Medical Assisting

Riverside City College
Riverside, CA
06.2013

Skills

  • Management Training
  • Business Leadership
  • Corrective Actions
  • Financial Statement Review
  • Inventory and Supply Management
  • Healthcare Procedures
  • Motivational Leadership
  • Operational Efficiency
  • Records Organization and Management
  • Sales Tracking
  • Administrative Management
  • Compliance Requirements

Timeline

Certified Medical Assistant

Comprehensive Obgyn
01.2023 - Current

Assistant Manager

Bonchon Chicken
05.2022 - Current

General Manager of Operations

Urban Air Adventure Park
12.2020 - 08.2022

General Manager

Fuzzys Taco Shop
05.2015 - 05.2020

Catering Lead

Corner Bakery Cafe
02.2014 - 04.2015

Certified Medical Assistant - Medical Assisting

Riverside City College

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Victoria Sampson