Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Sack

Gardner,Kansas

Summary

Customer Manager offering 3-year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.

Overview

5
5
years of professional experience

Work History

Customer Care Manager

Barnes & Noble
09.2020 - Current
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Created customer support strategies to increase customer retention.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Food Server

Sushi Ai
10.2019 - 10.2020
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
  • Pitched in with cleaning and closing tasks to keep restaurant running smoothly.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Checked guests' identification before serving alcoholic beverages.

Food Champion

Taco Bell
06.2018 - 10.2019
  • Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Checked equipment for proper temperatures to keep food safe for consumption.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Performed shift change tasks each day to keep store neat and running smoothly.

Education

High School Diploma -

Fort Zumwalt South High School
Saint Peters, MO
05.2011

Skills

  • Schedule Management
  • Inter-Department Collaboration
  • Customer Relations
  • Escalation Management
  • Problem-solving abilities
  • Active listening
  • Organizational skills
  • Multitasking capabilities
  • Empathy and understanding
  • Time management

Timeline

Customer Care Manager

Barnes & Noble
09.2020 - Current

Food Server

Sushi Ai
10.2019 - 10.2020

Food Champion

Taco Bell
06.2018 - 10.2019

High School Diploma -

Fort Zumwalt South High School

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Victoria Sack