VICTORIA SALAZAR
Rialto,CA
Summary
Accomplished leader focused on customer expectations and company goals.
Excellent communication and listening skills enable effective collaboration and understanding of customer needs.
Provides visionary leadership, directing high-producing teams and fostering lasting employee rapport.
Energetic and motivated, excels at building positive team dynamics to achieve aggressive goals.
Demonstrates expertise in task assignment, employee training, and implementation of company procedures.
Skilled leader combining exceptional communication skills with a strategic mindset to deliver outstanding results.
Overview
25
25
years of professional experience
3
3
years of post-secondary education
Work History
Health Information Management Team Leader
Optum360 United Health Group
09.2022 - Current
- Coordinated, assigned, monitored, documented release of information (Medical & Billing) for patients, subpoenas, child & family servies, social security,
- Supervised and managed daily activities of the release of information team.
- Implemented new policies and educated staff on changes. Trained new hires and re-trained staff at multiple facilities.
- Built strong relationships with patients, families, providers, attorneys, for optimized care satisfaction.
- Participated in committees to discuss electronic health records and methods to improve overall workflows.
- Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
- Conducted education and training activities for physicians, nursing staff and administrative personnel.
- Upheld HIPAA regulations and standards for protecting patient information.
- Secured confidential patient information from unauthorized access.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Skilled at working independently and collaboratively in a team environment.
- Reproduced protected health information by using data extraction and file management techniques.
- Handled phone calls from attorneys, insurance companies and patients.
- Tracked and monitored requests for medical records release.
- Followed up with medical staff regarding missing information in patient records.
- Assisted in training new staff on medical record processing and filing procedures.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Health Information Management/ ROI Team Leader
Robert Half (Optum360)
01.2020 - 09.2022
- Contracted with Dignity health St
- Bernardine Medical Center
- Receives incoming requests for information and responds to requests by opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries in a timely manner
- Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines
- Completed release of information requests including retrieving patient's medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity; and electronically transmit medical records to processing operations.
- Reproduced protected health information by using data extraction and file management techniques.
- Coordinated patient information flow through caregivers, insurance companies, billing departments and patients.
- Completed certifications and notarization of documents for court and legal purposes.
Medical Records Specialist
Ciox Healthcare Data Management
01.2019 - 01.2020
- Contracted with Dignity health St
- Bernardine Medical Center
- Receives incoming requests for information and responds to requests by opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries in a timely manner
- Date stamps all requests and highlights pertinent data to facilitate processing
- Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines
- Completes release of information requests including retrieving patient's medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity; and electronically transmit medical records to processing operations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained patient confidence by keeping patient records information confidential.
Medical Records Supervisor
The Oncology Institute of Hope and Innovation
03.2016 - 12.2018
- Scheduled and conducted educational programs to explain and discuss documentation policies and practices.
- Evaluated requests for information and maintained and tracked releases to comply with federal and state laws.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
Navigation Specialist
Denso Sales California Inc.
01.2007 - 01.2014
- Take phone orders from Toyota, Lexus and Mazda for navigation units
- Troubleshoot over the phone with service/parts dealer technicians
- Process and update navigation units orders through Dealer Daily
- Keep daily records of orders, incoming/outgoing calls
- Process reports in Glopip for Japan.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
Promotions Team Supervisor
Entravision Communications Corporation
01.2005 - 01.2007
- Oversaw the daily flow and administrative needs of the office
- Planned various activities for promotion events
- Voiced live radio commercials
- Organized remote promotions.
A.S.C.C. Commissioner of Finance
Chaffey College
01.2000 - 01.2003
- Financed budgets for the associated student club of Chaffey College
- Evaluated club promotions
- Organized and worked different activities
- Planned and worked commencement yearly event.
Education
Bachelor of Arts - Communications
California State University of Los Angeles
Los Angeles, CA 08.2000 - 06.2003
A.A. & A.S. Liberal Art and Sciences - undefined
Chaffey College
01.2003
Skills
- Staff Management
- Complex Problem-Solving
- Department organization
- Schedule development
- Employee Motivation
- Fluent in English and Spanish
- Cerner Millenium , MS4, Soarian EHR, Proficient in MS Office: Excel, Word, PowerPoint, Adobe Photoshop
- 22 years customer service
- 5 years professional public speaking experience
- 8 years of ROI experience
- HIPAA guidelines compliant
- Professional photographer
Volunteer Experience
- Reading is Fundamental of Southern California
- A.S.C.C. Chaffey College Vice President
- Measure L for Rancho Cucamonga
Awards
Recipient of Cal State L.A. EPIC Volunteerism Award
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Health Information Management Team Leader
Optum360 United Health Group
09.2022 - Current
Health Information Management/ ROI Team Leader
Robert Half (Optum360)
01.2020 - 09.2022
Medical Records Specialist
Ciox Healthcare Data Management
01.2019 - 01.2020
Medical Records Supervisor
The Oncology Institute of Hope and Innovation
03.2016 - 12.2018
Navigation Specialist
Denso Sales California Inc.
01.2007 - 01.2014
Promotions Team Supervisor
Entravision Communications Corporation
01.2005 - 01.2007
Bachelor of Arts - Communications
California State University of Los Angeles
08.2000 - 06.2003
A.S.C.C. Commissioner of Finance
Chaffey College
01.2000 - 01.2003
A.A. & A.S. Liberal Art and Sciences - undefined
Chaffey College
Interests
Photography
Painting
Horticulture
References
REFERENCES UPON REQUEST
Similar Profiles
MARYANN WILSONMARYANN WILSON
Associate Director of Revenue Cycle at Optum360 United Health GroupAssociate Director of Revenue Cycle at Optum360 United Health Group
Shericka C. WilliamsShericka C. Williams
Medical Scheduler at Optum360 United Health GroupMedical Scheduler at Optum360 United Health Group
Elizabeth BrownElizabeth Brown
Subject Matter Expert / Audit Intake Specialist at Optum360 United Health GroupSubject Matter Expert / Audit Intake Specialist at Optum360 United Health Group