Victoria Samuel
Ashburn,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Assistant Business Office Manager
Fairfax Rehabilitation And Nursing Center
12.2022 - Current
- Performed accounts receivable collections for past due accounts by conducting collection calls.
- Updated reports, managed accounts, and generated reports for company database.
- Delegated office staff to perform administrative duties and share workloads.
- Conducted onboarding process to recruit, train and prepare new hire documentation for orientation.
- Accomplished multiple tasks within established timeframes.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Patient Access Representative
StoneSprings Hospital Center
12.2022 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Educated patients on importance of preventive health care and insurance coverage.
- Verified patient insurance eligibility and entered patient information into system.
Administrative Assistant
Inova Health Systems
04.2005 - 07.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Education
BBA - Healthcare Administrator
Strayer University
Washington, DC09.2023
Associate of Science - Business Administration
Strayer University
Washington, DC12.2013
Skills
- Meeting Coordination and Support
- Accounts Payable and Receivable Auditing
- Account Collections
- Office Management
- Accounts Payable and Accounts Receivable
- Electronic Medical Record (EMR) Systems
- Hiring and Terminations
- Coordinate Schedules
- Departmental Support
- Credit and Collections
- Orientation and Training
- Account Reconciliation
- Scheduling
- Business Administration
- Planning
Timeline
Assistant Business Office Manager
Fairfax Rehabilitation And Nursing Center
12.2022 - Current
Patient Access Representative
StoneSprings Hospital Center
12.2022 - Current
Administrative Assistant
Inova Health Systems
04.2005 - 07.2022
BBA - Healthcare Administrator
Strayer University
Associate of Science - Business Administration
Strayer University
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