Victoria Sanchez
Bayonne,NJ
Summary
Dynamic bilingual sales and hospitality professional skilled in delivering high-quality customer service and building strong client relationships. Experience spans personal training, restaurant management, and event operations, emphasizing effective communication, team coordination, and customer satisfaction.
Overview
2
2
Languages
1
1
Certification
11
11
years of professional experience
Work History
Personal Trainer / Fitness Instructor
TMPL
Lexington, New York
05.2025 - Current
- Delivered personalized training and fitness instruction tailored to individual client goals.
- Maintain client engagement and accountability through consistent communication.
- Cultivated client relationships and facilitated sales through effective consultations and follow-up.
- Guided prospective clients in understanding personal-training services and available options.
- Provided a friendly and professional experience for all members.
Team Lead
The Beekman Hotel / Temple Court
New York, NY
04.2024 - 05.2025
- Coordinated team activities, organized staff schedules, and executed service plans to enhance operational flow.
- Supported management in optimizing daily operations for improved service delivery.
- Resolved guest requests and service concerns promptly to ensure customer satisfaction.
- Supported daily hospitality operations while maintaining high standards of guest service.
Restaurant Manager
Smyth Tavern
New York, NY
03.2023 - 03.2024
- Led front-of-house teams and coordinated daily service operations.
- Oversaw daily restaurant operations in fast-paced hospitality environment, ensuring smooth service delivery.
- Trained and supported staff to maintain high standards of service and guest experience.
- Managed guest relationships and resolved customer concerns professionally.
- Facilitated upselling initiatives to enhance sales and improve guest satisfaction.
- Streamlined communication between front-of-house and kitchen teams to optimize service efficiency.
- Assisted with scheduling, shift organization, and operational responsibilities.
Captain / Bartender
Reserve Cut
, NY
01.2022 - 01.2024
- Delivered high-end hospitality and personalized service in a luxury fine-dining environment.
- Managed multiple guests, ensuring high attention to detail and service quality for a seamless dining experience.
- Cultivated relationships with repeat guests, enhancing customer loyalty and driving sales through effective upselling.
- Coordinated with management and team members to streamline service operations and enhance overall guest satisfaction.
Administrative Assistant
Amazon Web Services
New York, NY
10.2020 - 07.2022
- Delivered customer service and administrative support to enhance client satisfaction.
- Managed emails and phone calls to resolve customer inquiries efficiently.
- Leveraged computer systems and Microsoft Office tools to streamline daily operations.
Team Lead / Captain
Eddie V's Prime Seafood
, New Jersey
01.2021 - 01.2022
- Cultivated strong guest relationships, upholding premium customer service standards.
- Facilitated upselling techniques during guest interactions and creating personalized guest experiences.
- Coordinated with management and service staff, facilitating smooth daily operations.
- Led service operations, enhancing team support in a high-end dining environment.
Server / Bartender
Maitre D — Son Cubano Restaurant
, New Jersey
01.2020 - 01.2022
Sales & Marketing Assistant
Gold's Gym
, Ecuador
05.2015 - 12.2016
- Contributed to marketing initiatives and promotional activities, increasing engagement with prospective members.
- Supported sales and marketing activities within the fitness facility.
- Facilitated sales and customer service for gym memberships and fitness services, enhancing member satisfaction.
- Communicated with prospective and existing members regarding available services.
- Cultivated a welcoming and professional customer experience, fostering positive member interactions.
Assistant Manager
Local NYC
New York, NY
01.2020
Sales Associate
Amazon
, New Jersey
01.2019
Executive Assistant
LaserShip
Secaucus, NJ
01.2019
Marketing Assistant
Ambev
, Ecuador
01.2017
Client advisor - Sales
Vault auto
NJ
08.2026 - Current
- Assist customers throughout the sales process and provide personalized service.
- Follow up with customers regarding inquiries, appointments, documents, and next steps.
- Maintain and update customer information, leads, and interactions in the CRM/system.
- Coordinate with different departments to ensure customers are updated and their needs are handled efficiently.
- Build strong customer relationships through consistent communication and follow-up.
- Support daily sales and administrative operations to ensure a smooth customer experience.
- Guided customers through vehicle selection and purchase options at Vault Auto
- Explained financing terms, lease details, and warranty coverage to buyers
Certified Personal Trainer
Vibe fitness
Greenport, New York
04.2025 - Current
- Monitored client progress and adjusted programs accordingly.
- Led group fitness classes, fostering a motivating environment.
Education
Some College (No Degree) - Medicine
UEES
ECUADOR-GUAYAQUIL09-2026
Skills
- Personal Training
- Client Engagement
- Consultations
- Client Retention
- Lead Follow-Up
- Upselling
- Customer Service
- Relationship Building
- Fitness Marketing
- Marketing strategies
- Team Coordination
- Scheduling
- Daily Operations
- Conflict Resolution
- Leadership & Operations: Team Leadership
- Staff Training
- Organization
- Communication
- Microsoft Excel
Certification
- Certified Personal Trainer
- Strength & Conditioning
- Nutritionist
- Bodybuilding Specialist
- CPR Certification
- AED Certification
- Food Handler Certification
Languages
Spanish
Professional
English
Professional
Personal Information
Title: Sales & Events Professional | Hospitality | Client Relations
Timeline
Client advisor - Sales
Vault auto
08.2026 - Current
Personal Trainer / Fitness Instructor
TMPL
05.2025 - Current
Certified Personal Trainer
Vibe fitness
04.2025 - Current
Team Lead
The Beekman Hotel / Temple Court
04.2024 - 05.2025
Restaurant Manager
Smyth Tavern
03.2023 - 03.2024
Captain / Bartender
Reserve Cut
01.2022 - 01.2024
Team Lead / Captain
Eddie V's Prime Seafood
01.2021 - 01.2022
Administrative Assistant
Amazon Web Services
10.2020 - 07.2022
Server / Bartender
Maitre D — Son Cubano Restaurant
01.2020 - 01.2022
Assistant Manager
Local NYC
01.2020
Sales Associate
Amazon
01.2019
Executive Assistant
LaserShip
01.2019
Marketing Assistant
Ambev
01.2017
Sales & Marketing Assistant
Gold's Gym
05.2015 - 12.2016
Some College (No Degree) - Medicine
UEES