Victoria Sanders
Teacher
Phoenix,AZ
Summary
Experienced Teacher with a compassionate, creative, and effective approach. Skilled in teaching diverse learning styles and adapting to various education environments. Able to work independently or collaboratively in a teaching team. Diligent and adaptable in meeting individual student needs and creating warm and safe educational environments.
Overview
21
21
years of professional experience
Work History
Business Owner/ Pet Care Professional
Victoria's Pet Care
08.2013 - Current
- Consult with clients, learning about their pets and homes, and building trust
- Provide proper care of pets, including administering medications and medical treatments, assessing behaviors/behavior changes, providing proper diets, exercising pets, providing behavioral enrichment and making health care decisions when needed
- Perform administrative tasks such schedule coordination and accounting tasks
- Responsible for exceptional time management to assure that services are completed on time with an extremely variable schedule of tasks
- Recruit and train other pet care providers to assist in jobs, coordinating staffing for pet care jobs
Program Specialist
Neovance/Fortrea/Labcorp
10.2020 - 04.2025
- Answer calls from patients seeking financial assistance for high cost medication, guiding them to appropriate resources
- Provide kind, empathetic responses and white glove customer service with every interaction
- Process applications for patient assistance programs, assessing eligibility and communicating outcomes to Doctors and patients
- Assist patient to understand insurance terminology, processes and and insurance types, including Medicare, providing counsel, advice and, when possible, assistance with next steps
- Gather and report adverse event information to safety teams to be sent to the FDA
- Act as data checker and mentor to new agents, checking their work, encouraging growth and teaching processes
- Assist in training new team members through shadowing and reverse shadowing
- Proactively help develop new resources for use and dissemination to the team
- Utilize customer relations management systems such as Salesforce and Siebel to document every point of contact, providing appropriate details for other colleagues to assist in future contacts
- Kept up to date on standard operating procedures for Fortrea as well as for client programs
- Effectively communicate with team and leadership to address questions and concerns, providing creative solutions
Educator Guide
San Diego Zoo Safari Park
03.2008 - 08.2019
- Guided all levels and types of in-depth tours and classes, including school programs, Cart Safaris, Behind the Scenes tours, Caravans, Ultimate Safaris and development tours
- Presented for both formal and informal educational presentations for groups ranging in size from 1 to hundreds, and in a variety of settings, including televised media
- Handled trained animal ambassadors for interpretive animal presentations, including over 40 species of nearly every taxon of animals
- Completed Certified Interpretive Guide training
- Regularly worked in a job-share capacity in the Behavior Management Department, Bird and Mammal departments, caring for over 100 species. Duties included cleaning, feeding, administering medications, assisting with training, preparing diets, administering behavioral enrichment, maintaining records, creating dummy eggs, restraining animals for treatments, administering medications and performing keeper talks and other formal animal presentations.
- Successfully worked in an extended job share capacity as a keeper for Lions, Tigers, Okapi, yellow backed duikers. Duties included adhering to strict safety protocols, cleaning, hand feeding, administering medications, assisting with training, moving animals, preparing diets, administering behavioral enrichment, performing public keeper talks and maintaining records
- Worked effectively with a diverse group of coworkers and volunteers, to create a cohesive and harmonious team
- Exercised flexibility in an ever-changing work environment
Zookeeper/Educator
Wild Wonders/Zoofari Inc.
03.2007 - 08.2007
- Efficiently performed daily husbandry for over 100 animals, including diet preparation, administering veterinary treatments, behavioral enrichment, record keeping, and minor enclosure maintenance
- Helped implement new Enrichment items and practices
- Helped train and coordinate volunteers for assisting in husbandry tasks
- Performed formal educational animal presentations, including presenting at Animal Planet Expo
- Executed marketing tasks such as writing advertising letters and mailings
Zoological Aide
Point Defiance Zoo And Aquarium
04.2004 - 12.2006
- Learned and implemented animal handling and husbandry techniques
- Participate in animal husbandry for 42 species from two sections of the zoo
- Duties include diet preparation, enrichment, record keeping, assisting with medical procedures, minor enclosure maintenance
- Perform an interactive pre-show presentation at the Wild Wonders Outdoor Theater
- Present and handle mammals, birds, reptiles, and invertebrates during informal presentations
- Handle trained animals for formal animal presentations in the Wild Wonders Outdoor Theater, including free flight birds
- Assist in the training of various animals for both presentation behaviors and husbandry procedures
- Assist in training new temporary staff and volunteers in husbandry routines and animal handling protocols for animals in the Outdoor Theater collection
- Take animals on walks on zoo grounds and act as backup for walks
Education
Bachelor of Science - Biology
University of Puget Sound
Tacoma, WA05.2003
Skills
- Student engagement
- Flexible and adaptive
- Empathy and patience
- Data-driven instruction
- Written and Oral Communication
- Attention to Detail
- Adapts to diverse learning styles
- Teamwork and Collaboration
- Organizational Skills
- Leadership
- Positive role model and mentor
- Certified Interpretive Guide trained
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
References
- Kerri McDowell, Safari Experiences Supervisor, San Diego Zoo Safari Park, Supervisor, Known for16 years, (760) 519-9269, KMcDowell@sdzwa.org
- Donna Kent, Relief Lead/Senior Wildlife Care Specialist, San Diego Zoo Safari Park, Lead, known for 16 years, (619) 851-0140, GardenMermaid@gmail.com
- Ashley Hastings, Supervisor, Fortrea, Supervisor, Known for 4 years, (708) 253-7598, Ashley.Hastings@Fortrea.com
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceHealthcare benefitsPaid sick leaveTimeline
Program Specialist
Neovance/Fortrea/Labcorp
10.2020 - 04.2025
Business Owner/ Pet Care Professional
Victoria's Pet Care
08.2013 - Current
Educator Guide
San Diego Zoo Safari Park
03.2008 - 08.2019
Zookeeper/Educator
Wild Wonders/Zoofari Inc.
03.2007 - 08.2007
Zoological Aide
Point Defiance Zoo And Aquarium
04.2004 - 12.2006
Bachelor of Science - Biology
University of Puget Sound
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