Victoria Sands
Glendora,CA
Summary
Talented human resources professional experienced in developing and managing benefits plans for medical, dental, vision, life and other areas of care. Resourceful and proactive with a strong attention to detail and flexible approach to solving routine and complex problems.
Overview
44
44
years of professional experience
Work History
Benefits Administrator
City of Hope Medical Center
Duarte, CA
06.2003 - 06.2023
- Assisted with Leave of Absence process and employees regarding there leave.
- Conducted employee benefits orientations and provided information to employees on their benefit plans.
- Developed and maintained a comprehensive understanding of the company's employee benefits programs.
- Assisted in the development of communications materials for employee benefit plans, policies and procedures.
- Provided customer service support to employees regarding all aspects of their benefits program.
- Assisted with 403b Retirement Plans
- Retirement questions regarding Benefits to transition employees into retirment.
- Developed and administered employee benefit programs, including health, dental, vision and life insurance.
- Managed open enrollment processes by providing guidance on available benefits and answering questions from employees regarding their options.
- Conducted orientation sessions to explain the details of employee benefits packages to new hires.
- Resolved complex claims issues with insurance carriers by researching policy language, contract provisions and regulatory requirements.
- Maintained accurate records of employee benefit enrollments and terminations in payroll system databases.
- Responded promptly to inquiries from employees regarding their benefits coverage or eligibility status.
- Reviewed COBRA notices prior to distribution in order ensure they meet legal requirements.
- Participated in meetings between senior management team members and external vendors regarding proposed changes or enhancements to existing benefit programs.
- Collaborated closely with HR department staff on special projects related to improving administrative efficiencies around employee benefits processes.
- Oversaw enrollment of new employees and company-wide yearly enrollment period.
- Oversaw employee benefits administration, including managing workers' compensation claims and educating team members on healthcare policies and 401K plans.
- Maintained employee benefits programs and informed employees of benefits by studying and assessing benefit needs and trends.
- Managed employee benefit and compensation procedures.
- Oversaw administration of employee benefits and compensation.
- Assisted with the development of a new 401 plan design that met company objectives while remaining compliant with federal regulations.
- Assisted employees with their leave of absence requests, including providing information on the process and requirements.
- Conducted exit interviews with departing employees who were taking a leave of absence.
- Provided guidance to managers on how to handle employee's return from a leave of absence.
- Monitored expiration dates for all leaves taken by employees and alerted management when approaching deadlines.
- Maintained databases related to employee's leaves of absences, including tracking duration, type, status and reason for each leave request.
- Researched and responded to inquiries from employees about their rights during a period of leave.
- Responded promptly to complaints from employees regarding their rights during a period of leave.
- Participated in meetings between managers and employees seeking information regarding their rights under different types of leaves.
Benefits
Transamerica Life Insurance Company
Los Angesles, CA
10.1979 - 10.2003
- Developed and administered employee benefit programs, including health, dental, vision and life insurance.
- Analyzed existing benefits policies and recommended changes to improve cost efficiency or increase coverage options.
- Researched various providers of employee benefits to identify the most competitive plans for employees.
- Assisted with the development of a new 401 plan design that met company objectives while remaining compliant with federal regulations.
- Performed routine audits of payroll deductions for accuracy and compliance with applicable laws.
- Collaborated with vendors to ensure timely delivery of services provided through the organization's benefits program.
- Participated in open enrollment activities including preparing materials, conducting presentations, answering questions, and distributing information packets.
- Assisted in resolving discrepancies between payroll records and vendor invoices related to employee benefits packages.
- Discussed medical, dental, short-term and long-term benefit plans with new hires and eligible employees with status changes.
- Coordinated benefits processing, including enrollments, terminations and claims.
- Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
- Reviewed employee enrollments to verify accuracy, inputting information into company database.
- Checked accuracy and completeness of benefits applications and documents.
- Oversaw enrollment of new employees and company-wide yearly enrollment period.
Education
High School Diploma -
Glendora High School
Glendora, CA06-1979
Skills
- Payroll Support
- Enrollment Coordination
- Basic Mathematical Abilities
- Conflict Resolution Techniques
- Deductions Understanding
- Regulatory Compliance Understanding
- HR Experience
- Effective Communication Abilities
- Self Motivation
- Problem-Solving Aptitude
- Active Listening
- Goal Setting
- Relationship Building
- Employee Relations
- Analytical Skills
- Problem-Solving
- Time Management
- Organizational Skills
- Open Enrollment
- Excellent Communication
- Multitasking
- Benefits Administration
- Team Collaboration
- Problem-Solving Abilities
- Adaptability and Flexibility
- Teamwork and Collaboration
Timeline
Benefits Administrator
City of Hope Medical Center
06.2003 - 06.2023
Benefits
Transamerica Life Insurance Company
10.1979 - 10.2003
High School Diploma -
Glendora High School
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