Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Santacruz

Salinas

Summary

Dynamic and detail-oriented professional with extensive experience at Community Hospital of Monterey Peninsula, specializing in patient registration and insurance verification. Demonstrates strong communication and multitasking abilities, ensuring efficient operations and patient satisfaction. Recognized for a strong work ethic, adaptability, and exceptional interpersonal skills, with a proven ability to excel in unsupervised environments. Committed to continuous professional growth and embracing new challenges.

Overview

8
8
years of professional experience

Work History

Unit Receptionist

Community Hospital of Monterey Peninsula
Monterey
11.2024 - Current
  • Managed patient check-in process and ensured accurate data entry.
  • Coordinated communication between medical staff and patients effectively.
  • Scheduled appointments and maintained the calendar for healthcare providers.
  • Handled incoming calls and directed inquiries to appropriate departments.
  • Collaborated with team members to improve administrative workflows efficiently.
  • Conducted research on insurance companies for billing purposes.
  • Communicated with insurance firms to ensure accurate coverage verification.
  • Processed electronic authorizations in accordance with established policies and procedures.

Patient Access Rep

Community Hospital of Monterey Peninsula
Monterey
03.2021 - 09.2024
  • Cultivated a welcoming and professional atmosphere for patients.
  • Analyzed data efficiently while managing multiple tasks.
  • Provided outstanding support to patients, physician offices, and various customers through effective communication.
  • Screened patients for eligibility during the admissions process.
  • Gathered patient details, medical history, billing, and insurance information.
  • Entered comprehensive and precise data using advanced computer systems.
  • Gained expertise in financial counseling.
  • Facilitated patient check-in and registration processes in a fast-paced environment.

Receptionist

Salinas Valley Medical Clinic HCFW
09.2018 - 03.2021
  • Coordinated appointment schedules to ensure efficient operations.
  • Provided professional assistance to healthcare staff, visitors, and patients.
  • Communicated effectively with insurance providers to secure procedure authorizations.
  • Executed diverse clerical duties such as facing, transcribing, and filing.
  • Supported processing of medical records for both incoming and outgoing transactions.

General Sales Associate

Victoria's Secret
07.2017 - 10.2018
  • Greeted people in a timely manner and quickly determined their needs
  • Handled customer issues and concerns graciously, and in accordance with company policy
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration

Education

Hartnell College -

Hartnell College
Salinas, CA
01.2020

High School Diploma -

North Salinas High School
Salinas, CA
05.2015

Skills

  • Bilingual
  • EPIC & ECW Systems
  • Patient registration
  • Insurance verification
  • Electronic authorizations
  • Team collaboration
  • Communication skills
  • Time management
  • Strong observation
  • Multitasking
  • Teamwork
  • Task prioritization
  • Detail-oriented
  • Data entry accuracy

Timeline

Unit Receptionist

Community Hospital of Monterey Peninsula
11.2024 - Current

Patient Access Rep

Community Hospital of Monterey Peninsula
03.2021 - 09.2024

Receptionist

Salinas Valley Medical Clinic HCFW
09.2018 - 03.2021

General Sales Associate

Victoria's Secret
07.2017 - 10.2018

Hartnell College -

Hartnell College

High School Diploma -

North Salinas High School

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