Victoria Santiago
Kansas City,KS
Summary
Positive, enthusiastic, and efficient individual with a passion for helping others and acquiring new knowledge. Committed to personal growth, consistently striving to enhance customer relations and boost efficiency in fast-paced environments. Thrives under pressure and excels at multitasking to effectively address a wide range of office demands.
Overview
3
3
years of professional experience
Work History
Picker
Melaleuca - The Wellness Company
06.2024 - Current
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Verified proper labeling and identification on all orders before shipment.
- Assisted in reducing product damage through careful handling of items during the picking process.
- Demonstrated flexibility in adapting to various shifts and schedules while maintaining consistent performance standards throughout periods of increased workload demands or personnel shortages.
Dasher
Doordash and Uber Eats
07.2023 - 02.2024
- Provide exceptional customer service by being friendly, courteous, and professional during all interactions with customers, ensuring customer satisfaction and repeat business for Doordash
- Maintain a high level of accuracy and attention to detail when handling deliveries to ensure the correct orders are delivered to customers every time, reflecting positively on Doordash's brand reputation.
Hotel Front Desk Receptionist
Studio 6/Motel 6
07.2022 - 07.2023
- Greeted and welcomed hotel guests with energy, enthusiasm, and professionalism
- Assigned appropriate guest room accommodations during hotel check-in
- Improved stays, recommending local attractions, and dining establishments
- Resolved guest complaints to maintain satisfaction with property services
- Answered inquiries pertaining to hotel policies and services and resolved occupants' complaints
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
- Delivered exceptional customer service to bolster strong relationships and build positive experiences.
Distribution Center Associate
Jc Penney
04.2021 - 05.2022
- Maintained accurate records of inventory transactions and returned goods
- Organized new inventory for easy storage or direct stocking
- Kept shelves well-stocked with current merchandise for customers' convenience
- Identified opportunities to improve processes and increase efficiency
- Met productivity and quality standards set by management
- Kept storage areas, display cases, and sales aisles clean with regular attention
- Located, selected, and assembled finished goods to complete customer orders
- Prepared items for storage, sales, and shipment with proper staging and tagging.
Education
Physical Therapy
KCKCC
Kansas City, KS05.2023
HS Diploma -
Deming high school
Deming, NM05.2020
Skills
- Customer Service
- Problem-solving abilities
- Problem Resolution
- Payment Processing
- Customer satisfaction measurement
- Packaging and Labeling
- Warehouse Safety
- Order Picking
- Stock replenishment
- Product identification
- Cycle counting
- Heavy Lifting
- Clear Communication
- Quality Control
- Strong computer skills
- Leadership skills
- Flexible and Adaptable
- Fluent Bilingual Communication
Personal Information
Title: Front Desk Receptionist
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Picker
Melaleuca - The Wellness Company
06.2024 - Current
Dasher
Doordash and Uber Eats
07.2023 - 02.2024
Hotel Front Desk Receptionist
Studio 6/Motel 6
07.2022 - 07.2023
Distribution Center Associate
Jc Penney
04.2021 - 05.2022
Physical Therapy
KCKCC
HS Diploma -
Deming high school
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