VICTORIA SANTIAGO
Hialeah,FL
Summary
Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements. Bilingual Public Safety Dispatcher promoting career tackling challenging emergency calls per shift. A calm individual with information dissemination and data confidentiality understanding. Ready for a new position that involves handling various tasks in fast-paced settings.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Public safety dispatcher II, City of Hialeah
Hialeah
09.2023 - Current
- Handled highly stressful situations with extreme poise and control keeping callers calm and on the line till help arrived.
- Provided pre-arrival instructions over the phone for medical emergencies until EMS arrived at scene.
- Performed multiple tasks simultaneously while maintaining focus on priority issues.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Answered 911 emergency and non-emergency phone calls and asked open-ended questions to ascertain type of resources needed.
- Maintained accurate records of all calls received, including time of call, caller information, nature of call, action taken, and disposition of each call.
- Communicated with field personnel via telephone or radio regarding current situations or events that require immediate attention or assistance.
McDonald's, Anamarys Alvarez
Hialeah
03.2022 - 09.2023
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Highschool Diploma -
City of Hialeah Educational Academy
Hialeah05.2023
No Degree - Nursing
Miami Dade College
Miami, FL05.2028
Skills
- Problem Solving
- Critical thinking and problem solving
- Ability to Work in a Team
- Communication Skills
- Customer Service
- Teamwork
- Effective Time Management
- Fast Learner
- Ability to Multitask
- Multi-tasking
- Ability to Work Under Pressure
- Computer Skills
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Problem-solving
Certification
CPR CERTIFIED
EMS AND EMD DISPATCH CERTIFIED
PUBLIC SAFETY DISPATCH CERTIFIED
BLS CERTIFIED
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Public safety dispatcher II, City of Hialeah
09.2023 - Current
McDonald's, Anamarys Alvarez
03.2022 - 09.2023
Highschool Diploma -
City of Hialeah Educational Academy
No Degree - Nursing
Miami Dade College