Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
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Victoria Sarno

Salt Lake City,UT

Summary

Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Manager

Nickelmania
West Jordan, UT
02.2023 - 11.2024
  • Coached, mentored and trained team members in order to improve their job performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Provided leadership during times of organizational change or crisis situations.
  • Initiated new projects that resulted in increased productivity across all departments.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.

Warehouse Worker

Amazon
Salt Lake City, UT
06.2022 - 02.2023
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Assembled orders according to customer requests.
  • Operated scanners, computers, and other equipment to track orders.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Inspected damaged goods prior to disposal or return to vendor.
  • Ensured safety protocols were followed at all times while operating machinery.
  • Maintained a clean work area by sweeping, mopping, dusting shelves.
  • Processed returns of defective merchandise as required.
  • Followed established guidelines for picking orders accurately.
  • Used pallet jacks to move items to and from warehouse locations.
  • Packed boxes and stock using organizational guidelines.
  • Used scanners to track parcel information, condition or receipt.
  • Protected items by wrapping in cling film, padded moving blankets and tape.

Customer Service Ambassador

Delta Sky Club
Salt Lake City, UT
01.2022 - 04.2022
  • Greeted customers with a friendly and professional demeanor.
  • Handled difficult customer situations in a respectful manner.
  • Resolved customer issues quickly and efficiently.
  • Processed payments using various methods such as cash, debit or credit cards.
  • Managed coffee station and kept it clean and stocked.
  • Followed up with customers to ensure that their needs were met satisfactorily.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Made sure the areas were clean and well kept.
  • Put out food and checked the temperatures of each item.
  • Kept a record of temperatures of each item.

Education

High School Diploma -

Utah Online 7-12
Saint George, UT
04-2022

Skills

  • Expense Tracking
  • Performance Management
  • Strategic Planning
  • Policy Implementation
  • Typing score of 107
  • Staff Management
  • Complex Problem-Solving
  • Team Leadership

Affiliations

  • Typing
  • Excel

Certification

  • Food handlers

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Manager

Nickelmania
02.2023 - 11.2024

Warehouse Worker

Amazon
06.2022 - 02.2023

Customer Service Ambassador

Delta Sky Club
01.2022 - 04.2022

High School Diploma -

Utah Online 7-12
Victoria Sarno