Victoria Saunders
Bakersfield,CA
Summary
Food service professional with 8+ years of diverse experience in customer service, event planning, and hospitality. Demonstrates exceptional multitasking and organizational skills, ensuring seamless operations and enhanced guest satisfaction. Passionate about creating memorable experiences through artisanal culinary creations and personalized service.
Overview
9
9
years of professional experience
Work History
Senior Bakery Specialist
Crumbl Cookies
Bakersfield, CA
10.2024 - Current
- Optimized efficiency by implementing company policies and processes to ensure sales trajectories are met each week.
- Improved employee retention rates through comprehensive training programs and supportive work environments.
- Took initiative to advance and retain as much as possible through self guided employee training programs.
Gourmet Server
Bellagio Hotel
Las Vegas, NV, USA
09.2022 - 06.2024
- Craft artisanal desserts and beverages, elevating guest experiences through personalized service and product knowledge.
- Upsold products by guiding guests through a broad menu with engaging and positive customer service.
- Created memorable experiences for guests; created culinary artistry on live display for guests and visitors to view.
- Operated POS and handled cash and card transactions accurately.
Assistant to Director of Operations/Marketing Event Organizer
Serenity Wellness Center
Las Vegas, NV, USA
10.2018 - 04.2021
- Spearheaded development of SOPs for retail positions, enhancing operational efficiency and ensuring OSHA compliance across the board.
- Planned and executed many successful marketing events and corporate partner meetings.
- Implemented new filing systems and organizational strategies, streamlining processes and boosting overall productivity in administrative functions
- Contributed to HR initiatives by revising the Employee Handbook and conducting comprehensive audits, strengthening company policies and procedures
- Balanced dual roles as Assistant to Director of Operations and Marketing Event Organizer, driving operational excellence and innovative marketing strategies
Hostess
Uricchio's Trattoria
Bakersfield, CA, USA
09.2017 - 06.2018
- Greeted and seated guests, ensuring accurate reservations and optimal table assignments.
- Maintained a welcoming atmosphere, boosting guest satisfaction from entry.
- Managed guest flow, optimizing table assignments through proactive problem-solving and attentive service.
- Maintained meticulous accuracy in reservation records, contributing to improved operational efficiency and guest satisfaction through precise table management.
Server
Denny’s
Bakersfield, CA
02.2017 - 06.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server, Barista, Baker Assistant
The Padre Hotel
Bakersfield, CA, USA
08.2016 - 10.2017
- Served food and beverages, ensuring guests understood menu items and specials, enhancing guest satisfaction.
- Prepared pastries and baked goods by following signature recipes, maintaining quality and consistency.
- Excelled in both front-of-house and back-of-house roles, contributing to a seamless dining experience.
- Provided exceptional service, leading to positive guest feedback and repeat business.
- Mastered multitasking in diverse roles, expertly preparing pastries, crafting specialty drinks, and delivering exceptional guest service in fast-paced environment.
Education
Bachelor's Degree - Sociology
California State University, Bakersfield
Bakersfield, CADiploma -
Centennial High School
Bakersfield, CA01.2015
Skills
- Customer Service
- Team Leadership
- SOP Development
- Workflow Optimization
- Workplace Safety
- Product Knowledge
- Conflict Resolution
- Inventory Management
Timeline
Senior Bakery Specialist
Crumbl Cookies
10.2024 - Current
Gourmet Server
Bellagio Hotel
09.2022 - 06.2024
Assistant to Director of Operations/Marketing Event Organizer
Serenity Wellness Center
10.2018 - 04.2021
Hostess
Uricchio's Trattoria
09.2017 - 06.2018
Server
Denny’s
02.2017 - 06.2018
Server, Barista, Baker Assistant
The Padre Hotel
08.2016 - 10.2017
Diploma -
Centennial High School
Bachelor's Degree - Sociology
California State University, Bakersfield