Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Saunders

Bakersfield,CA

Summary

Proven leader and skilled communicator, I excelled at Bellagio Hotel and Casino by elevating guest experiences through expert knowledge of gourmet cuisine and personalized service. Mentored teams to exceed sales goals, mastering POS operations and relationship building. Achieved significant customer satisfaction, showcasing exceptional attention to detail and problem-solving abilities.

Hospitality professional with proven track record in leading teams to deliver exceptional dining experiences. Known for collaborative approach and results-driven mindset, consistently adaptable to dynamic service environments. Expertise in staff training, customer relations, and maintaining operational excellence.

Overview

7
7
years of professional experience

Work History

Gourmet Food Server

Bellagio Hotel and Casino
09.2021 - 04.2024
  • Maintained impeccable cleanliness and organization standards within the dining area, ensuring a welcoming atmosphere for patrons.
  • Demonstrated extensive knowledge of gourmet dishes, ingredients, and preparation techniques to enhance the guest''s experience.
  • Enhanced customer satisfaction by providing personalized service and tailored recommendations based on individual preferences.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Lead Server

Starbuzz Hookah Lounge
10.2021 - 12.2023
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Cultivated warm relationships with regular customers.
  • Contributed to team success by consistently meeting or exceeding individual sales goals each month.

Server

The Sugar Factory
06.2018 - 02.2020
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.

Host

Uricchio’s Trattoria
09.2017 - 04.2018
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Completed daily side work and opening and closing duties without fail.
  • Opened and closed seating sections according to volume of guests.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Seated patrons based on guest preferences and seating availability.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Education

Bachelor Of Business Administration -

California State University, Bakersfield
Bakersfield, CA
06.2027

Culinary Arts -

Bakersfield College
Bakersfield, CA
06.2025

Skills

  • Problem-solving
  • Attention to detail
  • Team leadership
  • Positive and friendly attitude
  • POS system operations
  • Organization and efficiency
  • Quality control
  • Exceptional communication
  • Sales techniques
  • Relationship building
  • Accurate money handling
  • High volume dining
  • Cleaning and sanitizing
  • Task delegation

Timeline

Lead Server

Starbuzz Hookah Lounge
10.2021 - 12.2023

Gourmet Food Server

Bellagio Hotel and Casino
09.2021 - 04.2024

Server

The Sugar Factory
06.2018 - 02.2020

Host

Uricchio’s Trattoria
09.2017 - 04.2018

Bachelor Of Business Administration -

California State University, Bakersfield

Culinary Arts -

Bakersfield College

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Victoria Saunders