Victoria Scheer
Williamsport,PA
Summary
Adept at spearheading quality assurance initiatives, I significantly enhanced software reliability at First Quality Baby Products. My leadership in both technical and managerial roles, including at Red Lobster, showcases a unique blend of hard skills in software quality assurance testing and soft skills in fostering team cohesion. Achievements include elevating customer service standards through meticulous quality assurance documentation and process improvements.
Overview
16
16
years of professional experience
Work History
Quality Assurance
First Quality Baby Products
11.2019 - 01.2025
- Conducted thorough quality assurance testing to identify and rectify software defects before deployment.
- Spearheaded quality assurance initiatives, leading to consistent delivery of excellent customer service standards.
- Improved production processes with the implementation of quality assurance measures.
- Conducted thorough quality assurance reviews, ensuring final deliverables met client expectations.
Asst. Manager
Red Lobster
08.2008 - 05.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
South Lyon High
South Lyon, MI06-1987
Skills
- Software quality assurance testing
- Quality assurance standards
Timeline
Quality Assurance
First Quality Baby Products
11.2019 - 01.2025
Asst. Manager
Red Lobster
08.2008 - 05.2013
High School Diploma -
South Lyon High
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