Summary
Overview
Work History
Education
Skills
References
Languages
References
Timeline
Generic

Victoria Schroll

Plainfield,IN

Summary

Dynamic team leader with a proven track record at Meijer, excelling in operational efficiency and staff training. Adept at conflict resolution and performance feedback, I successfully implemented process improvements that enhanced store operations. Committed to delivering exceptional customer assistance while fostering a collaborative work environment.

Overview

12
12
years of professional experience

Work History

Soflines Team Lead

Meijer
Plainfield, IN
10.2024 - 07.2025
  • Led daily team meetings to align priorities and address operational challenges.
  • Trained new employees on company policies and best practices for customer service.
  • Implemented process improvements to enhance efficiency in store operations.
  • Supervised staff performance, providing feedback and support for skill development.
  • Collaborated with management to develop strategies for achieving sales goals.
  • Delegated tasks appropriately according to individual skill sets.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Motivated staff through positive reinforcement techniques.

Grocery Team Lead

Meijer
Avon, Indiana
02.2021 - 10.2024
  • Collaborated closely with other departments such as produce or deli in order to optimize operational efficiency.
  • Ensured compliance with health and safety regulations by conducting regular inspections of the store's premises.
  • Addressed any issues or concerns raised by team members promptly and professionally.
  • Conducted regular price checks throughout the store to ensure competitive pricing strategies.
  • Regularly monitored stockroom organization and cleanliness standards according to company policy.
  • Trained new employees on company policies and procedures related to grocery operations.
  • Created weekly schedules for store staff, maximizing productivity and minimizing overtime costs.
  • Assisted customers with locating products throughout the store or providing assistance at checkout lanes.
  • Analyzed sales data to identify areas of improvement in order to increase revenue generation opportunities.
  • Provided feedback to employees on their performance, as well as coaching and mentoring in order to improve job skills.
  • Utilized problem-solving techniques when dealing with difficult customer situations.
  • Managed team of 8 grocery clerks, ensuring efficient operations and customer satisfaction.

Service Coordinator

Meijer
Plainfield, Indiana
05.2014 - 02.2021
  • Coordinated with multiple departments to ensure operations remained organized and efficient.
  • Responded to customer inquiries in a timely and professional manner.
  • Resolved complex issues quickly and efficiently while maintaining professionalism.
  • Provided excellent customer service to clients and colleagues using strong communication skills.
  • Analyzed customer issues and identified root causes to implement solutions.
  • Counted money to verify amounts, issue correct change and provide receipts for funds received.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security purposes.
  • Exchanged merchandise for customers and accepted returns.
  • Engaged customers in friendly, engaging and professional dialogue about product needs.

Optician

U.S. Vision
Plainfield, Indiana
02.2017 - 04.2020
  • Verified insurance by contacting insurance companies for authorizations and co-pay information.
  • Prepared invoices for insurance companies detailing the cost of services rendered.
  • Resolved customer complaints in a professional manner while demonstrating empathy.
  • Adjusted wide variety of frames to maximize comfort and use.
  • Operated manual lensometer and other tools to achieve proper fittings and adjustments for clients.
  • Maintained accurate records of customer orders and prescriptions using a computerized system.
  • Educated customers on lens types, frames, tints and coatings available to help them make informed decisions.
  • Ordered contact lenses from suppliers based on patient's prescription requirements.
  • Collaborated with optometrists or ophthalmologists regarding patient diagnoses or treatment plans.
  • Demonstrated strong knowledge of optical products and services as well as eyewear fashion trends.
  • Measured clients' bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers of eyes.
  • Performed administrative duties, such as tracking inventory and sales, submitting patient insurance information and performing simple bookkeeping.

Cashier

Walmart
Avon, Indiana
11.2013 - 01.2014
  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
  • Helped restock shelves when necessary to maintain an organized display area.
  • Accurately processed customer payments using cash, credit cards, and checks.
  • Managed large amounts of cash accurately during busy hours in a fast-paced environment.
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Supported other departments within the store by providing assistance when needed.
  • Used POS system to complete purchases for customers.
  • Maintained cash accuracy by working with supervisor to correct deficiencies.
  • Identified fraudulent activities such as counterfeit currency or stolen credit cards.

Education

Certification - Retail Management

Grand Rapids Community College
Grand Rapids, Michigan
12.2023

Skills

  • Teamwork and collaboration
  • Leadership development
  • Operational efficiency
  • Customer assistance
  • Staff training
  • Conflict resolution
  • Performance feedback
  • Effective communication
  • Store layout design
  • Basic mathematics
  • Problem-solving skills
  • Reliability and adaptability
  • Task delegation strategies
  • Merchandise handling techniques
  • Merchandising strategies
  • Communication skills (written and verbal)
  • Team contribution and time management

References

References available upon request

Languages

German
Native/ Bilingual

References

References available upon request.

Timeline

Soflines Team Lead

Meijer
10.2024 - 07.2025

Grocery Team Lead

Meijer
02.2021 - 10.2024

Optician

U.S. Vision
02.2017 - 04.2020

Service Coordinator

Meijer
05.2014 - 02.2021

Cashier

Walmart
11.2013 - 01.2014

Certification - Retail Management

Grand Rapids Community College

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