Victoria Sealey
Coolville
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Efficient Medical Receptionist with relevant experience in managing patient appointments, handling patient inquiries, and maintaining electronic health records. Strengths include strong organizational abilities, exceptional communication skills, and familiarity with medical terminology. Proven record of streamlining office operations for optimal efficiency and improving patient satisfaction by providing high-quality customer service.
Overview
6
6
years of professional experience
Work History
Receptionist
Parkersburg Cardiology Associates
Parkersburg
07.2024 - Current
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Took messages from patients and promptly relayed to appropriate staff.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Communicated with patients with compassion while keeping medical information private.
- Checked patients in and out for appointments and collected co-payments.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Entered insurance, demographics and health history into patient database.
- Greeted and checked in patients, updating patient information in computer system.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Scheduled and confirmed patient appointments and consultations.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Verified insurance coverage for appointments and collected co-payments as required.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
Assistant Store Manager
Aldi
Athens
10.2021 - 06.2024
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Supervised cash handling processes to ensure accuracy of transactions.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Handled scheduling for store shifts to achieve adequate staffing.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Delegated work to staff, setting priorities and goals.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Trained new employees on store policies, procedures and customer service standards.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
Retail Sales Clerk
Kroger
Belpre
09.2019 - 09.2021
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Helped customers by answering questions and locating merchandise.
- Processed returns and exchanges quickly and efficiently.
- Checked inventory levels for out of stock items.
- Implemented visual merchandising standards, creating attractive displays to increase sales.
- Answered store and merchandise questions and led customers to wanted items.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Provided excellent customer service to all customers.
- Processed and organized shipments, restocking merchandise on the sales floor promptly.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Operated cash registers to process sales transactions.
- Cleaned shelves, counters and tables to maintain organized store.
- Balanced cash register drawer at the end of each shift.
- Maintained a clean and orderly work area.
- Organized displays according to company guidelines.
Education
High School Diploma -
Federal Hocking
Stewart, OH06-2021
Skills
- Customer service
- Cash handling
- Inventory management
- Sales reporting
- Visual merchandising
- Point of sale operation
- Team leadership
- Appointment scheduling
- Staff training
- Insurance verification
- Communication skills
- Time management
- Inventory and stocking
- Reliability
Accomplishments
- National Honor Society
Languages
English
Professional
References
References available upon request.
Timeline
Receptionist
Parkersburg Cardiology Associates
07.2024 - Current
Assistant Store Manager
Aldi
10.2021 - 06.2024
Retail Sales Clerk
Kroger
09.2019 - 09.2021
High School Diploma -
Federal Hocking
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