Summary
Overview
Work History
Education
Skills
Timeline
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VICTORIA SEALEY

Coolville,OH

Summary

I'm a motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. I focus on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Motivated worker with 4 years of experience in juggling multiple priorities at once in retail. I am always eager to learn more and improve where I can. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Aldi
10.2021 - Current
  • Counting inventory, Sales Monitoring, Orientation and Training, Team Motivation, Money Handling
  • Assisted in the development of operational strategies to ensure efficient and productive operations
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives
  • Conducted regular performance reviews for employees to identify areas of improvement
  • Developed a system for tracking inventory and ordering supplies as needed
  • Ensured compliance with safety regulations and company policies
  • Monitored employee attendance records, timekeeping, and payroll information
  • Managed customer service inquiries and complaints in a timely manner
  • Resolved conflicts between team members in an effective manner
  • Maintained up-to-date knowledge of company products and services
  • Organized training sessions for new hires to familiarize them with the workplace environment
  • Collaborated with management on developing strategic plans for achieving business goals
  • Communicated regularly with customers to gain insights into their needs
  • Supervised daily operations including scheduling shifts, assigning duties
  • Organized schedules, workflows, and shift coverage to meet expected business demands
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
  • Delegated daily tasks to team members to optimize group productivity
  • Enforced company policies and procedures to strengthen operational

Sales Clerk

Krogers Grocery Store
09.2019 - 09.2021
  • Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
  • Developed strong relationships with customers, driving repeat business and loyalty.
  • Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
  • Kept front check out area clean and organized for efficient service.
  • Collaborated with team members to achieve store sales targets and improve overall performance.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
  • Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
  • Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
  • Opened and closed store by balancing cash registers and receipts.

Education

Federal Hocking High School
Stewart, OH
06.2021

Skills

  • Customer Service
  • Product and Service Knowledge
  • Employee Scheduling
  • Recruiting and Interviewing
  • Ordering Supply's
  • Money Handling
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Supervision
  • Task Delegation
  • Staff Management
  • Sales Growth
  • Team Leadership
  • Hiring and Training
  • Employee Coaching and Mentoring

Timeline

Assistant Manager

Aldi
10.2021 - Current

Sales Clerk

Krogers Grocery Store
09.2019 - 09.2021

Federal Hocking High School

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VICTORIA SEALEY