Victoria Segura
Tucson,USA
Summary
Dynamic and results-oriented faculty and medical staff coordination professional with extensive experience at Banner University Medical Center. Demonstrated proficiency in UAccess and Microsoft Office Suite, consistently operationalizing programs that enhance faculty affairs. Achieved a 99% accuracy rate in patient registration through effective process improvement strategies. Proven ability to manage complex administrative tasks and support staff training initiatives.
Overview
28
28
years of professional experience
Work History
Program Coordinator - Faculty Affairs
University of Arizona
Tucson, AZ
07.2023 - Current
- Operationalize the Professionalism Program.
- Generate contracts, send to departments or appropriate Department Human Resource person and provide instructions on next steps for employee to review and sign
- Assist in coordinating all faculty in COM reviews annually through UA Vitae.
- Creating and managing department review flows
- Support departments and faculty with questions
- Manage the review and approval for all DCC transactions for Affiliates, Associates, and Health Care Partners within the College of Medicine - Tucson (420 Affiliates & 600 Associates + non-faculty DCC)
- Manage requests for initial Appointments, reappointments, and joint appointments for faculty titles
- Draft all initial, reappointment, joint, and track change appointment letters, and once approved send to department representatives
- Support Assistant Director with Faculty Affairs strategic plan tables
- Facilitate training to Academic departments when additional training is needed on the faculty titles or the DCC process
- Assist in scanning faculty paper files as dept is in process to convert to fully online documentation
- Facilitate Dean’s Faculty Advisory Committee (DFAC) and minutes
- Compile the “Ask the Dean” questions for the DFAC committee
- Support HR functions and Appointments, Promotion & Tenure
- Manage internal department coordinator and AP&T contact list
- Training to be back up reviewer and approver for post doc and faculty postings and letters of offer in Talent
- Provide committee support for the Dean's Council Faculty Affairs Committee (DCFA) and minutes
- Plan and coordinate Annual Mentoring Award Ceremony
- Work with web-based University specific tools such as: UAccess, MSS Workcenter, UAccess, Analytics, UAccess Financial, Annual Profile, Qualtrics and Talent
Assistant Coordinator, Personnel Affairs – Department of Anesthesiology
University of Arizona
Tucson, AZ
02.2019 - 07.2023
- Initiate documentation and process employment activities, new hires, Designated Campus Colleagues request, terminations, and other personnel changes
- Coordinate training to faculty and staff for UA Vitae and UAVitae administrator for department
- Prepare and process all initial Promotion and Tenure faculty packets to Department and Faculty Affair Committees for approval
- Format provider CV as required for Faculty Affairs
- Coordinate onboarding process for all incoming faculty, allied health, and staff
- Acts as the liaison between College of Medicine and Banner Physicians
- Coordinate interviews for all physicians and CRNA including travel arrangements, dinners, and itineraries
- Create transactions in UAccess for department, job changes and terminations
- Maintain all HR files in office; monitor all licenses, DEAs, employee health requirements for all providers to be in compliance to practice
- Initial DCC transactions for all new hires and assist providers with personal information changes in system
- Provide information and support all employees and physicians such as FMLA, PTO, sick policies, payroll and balances
- Provide covering as necessary and coordinating Department Chairs calendar and schedule meetings
Office Coordinator – Department of Anesthesiology
Banner University Medical Center
Tucson, AZ
01.2016 - 12.2019
- Assist the Department Chair and process Focused Professional Practice Evaluations
- Maintain CME database for faculty as pertains to credentialing and licensing
- Creating and maintaining a spreadsheet database for faculty personnel reports
- Coordinate faculty hiring, credentialing and privileging with Medical Staff, monitoring the process for newly hired faculty and CRNAs
- Coordinate Anesthesiology Simulator lab training for residents, medical students, and other Banner clinical faculty
- Train anesthesiology faculty on the use of UA Vitae
- Coordinate endoscopy meetings for the anesthesiology department, prepare agendas and minutes for Chair of the meeting
- Prepare credentialing/privileging reappointment applications for department, obtain all peer references, case logs and correspondence needed to process applications
- Coordinate Anesthesiology Grand Rounds and Pain Didactics, obtain all pertinent paperwork for the University of Arizona Office of Continuing Medical Education
- Assist Director, Chronic Pain Clinic with maintaining CME registration for the academic year
- Banner Kronos timecard approver for all Banner employees
- Train new staff to process Banner financial reimbursements and travel requests
- Coordinate Physician and CRNA Interviews, such as travel and interview itinerary
- Assist new faculty hires with licensure process, training to complete the Banner Learning Center modules, setup with Cerner training as pertains to the faculty hiring process
- Assess needs for and order all Banner computers and laptops for Department
Medical Staff Coordinator – Medical Staff Services
Banner University Medical Center
Tucson, AZ
01.2008 - 12.2016
- Initial and reappointment application process and verification for all physicians credentialed with UAMC – South Campus Hospital
- Check all primary source verification received for all providers going through credentialing process
- Complete National Practitioner Data Banks, Sanctions, Universal Backgrounds, Medical Licensures and DEA on all providers
- Identify and communicate effectively with Legal regarding any issues or Malpractice insurance claims on physician’s application
- Verify all providers meet privileging criteria as listed on Delineation of Privileges
- Maintain Arizona licensures, DEA, malpractice, immunizations, etc
- Affiliation with the National Association Medical Staff Services
- Coordinate Physician files to present to Credentials Meeting monthly; prepare Board approved letters to physicians on action taken
- Prepare Credentials recommendations agenda for MEC
- Ensure all physicians licensure and privilege requirements met Joint Commission Standards
- Work with Employee Health to ensure physicians are compliant with all Employee Health requirements
- Prepare all credentialing Board letters for CEO
- Prepare credentials committee meetings and take accurate minutes
- Communicate effectively and ensure accuracy with CMO, Board of Directors, and Chief of Staff regarding applications
Admission Coordinator – Emergency Medicine
Banner University Medical Center
Tucson, AZ
01.2006 - 12.2008
- Registered all Emergency, Urgent care, Intermediate care patients off Keane system to IDX for coder with 99% accuracy
- Verify demographic and insurance information to support coders with a clean visit
- Support coders with any discrepancies with visit
Intake Coordinator – Psychiatric Clinic
Banner University Medical Center
Tucson, AZ
01.2004 - 12.2006
- Handle all outpatient telephone and face to face Psychiatric intakes for Faculty and Residents
- Assure all patients insurance and authorizations are in order prior to being seen
- Support Administration and Faculty effectively
- Handle all single case agreements with non-contracted Insurances
- Notify patients of outstanding balances and set up payment plans
- Assist co-worker with coverage such as checking in & out, collecting copays
Medical Office Specialist III – Multi Surgery Clinic
Banner University Medical Center
Tucson, AZ
01.1997 - 12.2004
- Check patients in and out, collect copays, handle all appointment scheduling for outpatient clinic
- Obtain authorization for all surgery
- Face to face interview all surgery patients prior to surgery
- Communicate with hospital to coordinate surgeries
Education
Medical Assistant -
Tucson College of Business
Tucson, AZ01.1990
Skills
- Windows
- Word
- Excel
- Microsoft Outlook
- Keane
- IDX
- Internet
- Kwik Tag
- Spantel
- MidasSeeker
- Intranet
- Statit
- Lawson
- Coupa
- UAVitae
- Qgenda
- UA Financials
- Kronos
- MyTime
- MyWorkday
- Origami
- UAccess
- MSS WorkCenter
- Talent
- MSS Workcenter
- Analytics
- Annual Profile
- Qualtrics
SERVICE / OUTREACH
2024 - 2024 Member, Digital Badge Platform Committee- University of Arizona
Accomplishments
2023 Nominated Lura Hanekamp Dedicated Staff Award of Excellence
References
References available upon request.
Timeline
Program Coordinator - Faculty Affairs
University of Arizona
07.2023 - Current
Assistant Coordinator, Personnel Affairs – Department of Anesthesiology
University of Arizona
02.2019 - 07.2023
Office Coordinator – Department of Anesthesiology
Banner University Medical Center
01.2016 - 12.2019
Medical Staff Coordinator – Medical Staff Services
Banner University Medical Center
01.2008 - 12.2016
Admission Coordinator – Emergency Medicine
Banner University Medical Center
01.2006 - 12.2008
Intake Coordinator – Psychiatric Clinic
Banner University Medical Center
01.2004 - 12.2006
Medical Office Specialist III – Multi Surgery Clinic
Banner University Medical Center
01.1997 - 12.2004
Medical Assistant -
Tucson College of Business
Similar Profiles
Ella WesthoraElla Westhora
Research Intern at University of ArizonaResearch Intern at University of Arizona
Maryanne MalterMaryanne Malter
On-Call Faculty at University of ArizonaOn-Call Faculty at University of Arizona
Victoria EscalanteVictoria Escalante
Concessions Stands at University of ArizonaConcessions Stands at University of Arizona
Natalie LangerNatalie Langer
Women's Basketball Team Manager at University of ArizonaWomen's Basketball Team Manager at University of Arizona
Jacquelyn McGuireJacquelyn McGuire
Food Service Tech at Deployed Resources, LLCFood Service Tech at Deployed Resources, LLC