Victoria Sepulveda
Prescott Valley,AZ
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
17
17
years of professional experience
Work History
CSR 3
State of Arizona Motor Vehicle Division
Prescott , AZ
09.2022 - Current
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Processed orders, forms, applications, and requests.
- Researched required information using available resources.
- Followed up with customers to ensure their satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Gathered feedback from customers regarding products and services.
- Assisted in the development of customer service procedures and policies.
- Participated in team meetings or training sessions when necessary.
- Adhered to company's established protocols for handling confidential data.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
Store Mamager
Western Refining
Douglas, AZ
02.2015 - 11.2015
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Updated and maintained store signage and displays.
Assistant Manager
Western Refining
Douglas, AZ
06.2007 - 10.2014
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Completed inventory audits to identify losses and project demand.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Recruited and hired qualified candidates to fill open positions.
Education
Some College (No Degree) -
Cochise College
Douglas, AZSkills
- Sales Strategies
- Inventory Management
- Pricing Strategies
- Shift Scheduling
- Customer Service
- Store Opening and Closing
- Cash Management
- Appointment Scheduling
- Paperwork Processing
- Data Entry
- Retail sales customer service
Languages
Spanish
Professional
Timeline
CSR 3
State of Arizona Motor Vehicle Division
09.2022 - Current
Store Mamager
Western Refining
02.2015 - 11.2015
Assistant Manager
Western Refining
06.2007 - 10.2014
Some College (No Degree) -
Cochise College
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