Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Victoria Sevilla

Huntington Beach,CA

Summary

To obtain a position within a prestigious company utilizing my experience where I can obtain new skills and experiences, given the opportunity for growth. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Overview

9
9
years of professional experience

Work History

Operations Manager

Express
Costa Mesa, CA
06.2018 - Current
  • Manage scheduling, training and inventory control.
  • Addressed customer concerns with suitable solutions.
  • Tracked and replenished inventory to maintain par levels.
  • Maintained a clean work environment to promote safety standards.
  • Created weekly and monthly reports on store performance and sales objectives.
  • Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
  • Managed staffing schedules, interviewed potential employees, and provided training for new hires.
  • Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Planned promotional events such as in-store discounts or special offers.

Cashier/Bag Clerk

Albertsons
Murrieta, CA
04.2020 - 07.2020
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Checked personal identifications during alcohol and tobacco sales.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Lead Sales Associate

Piercing Pagoda
Temecula, CA
01.2019 - 09.2019
  • Meeting and exceeding sales and credit applications per hour quota and merchandising the sales floor.
  • Reset store displays for special events and seasonal merchandise changes.
  • Assisted with the training of new sales associates.
  • Received shipments, signed off on packages and documented incoming items in computer system.
  • Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
  • Organized sales floor to keep products and displays presentable and in sellable condition.
  • Participated in regular staff meetings to discuss ideas for promotions or special events.
  • Recognized security risks to properly handle situations.
  • Recruited, hired and trained new hires to optimize profitability.

Server

China Star Buffet
La Mirada, CA
02.2015 - 11.2016
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Stayed informed about daily specials, new menu items, promotions.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.

Education

High School Diploma -

Vista Murrieta High School
Murrieta, CA
06-2018

Skills

  • Public speaking and management experience, capable of interacting with others in a respectable manner I give energetic and urgent customer service to everyone
  • Bilingual: English/ ASL
  • Excellent Multi-tasking ability, Problem solver, Time management, Quick learner
  • Strong initiative, Proficient and professional call handling
  • Garment construction, Product development, Supervising experience
  • Typing, Google docs, Microsoft Word
  • Inventory Management
  • Workflow Optimization
  • Operations Management
  • Inventory Control
  • Staff Management
  • Project Management

Affiliations

I like to spend my free time gardening, painting and staying active weather it be going to the gym or riding my bike to the beach...

Timeline

Cashier/Bag Clerk

Albertsons
04.2020 - 07.2020

Lead Sales Associate

Piercing Pagoda
01.2019 - 09.2019

Operations Manager

Express
06.2018 - Current

Server

China Star Buffet
02.2015 - 11.2016

High School Diploma -

Vista Murrieta High School

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Victoria Sevilla