Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Victoria Shank

Hagerstown,MD

Summary

Dynamic professional with a proven track record at Meritus Medical Center, adept in document and file management, and exceptional in interpersonal communication. Excel in fostering effective communication between patients, and doctors. Skilled in multitasking, and sensitive material handling, consistently delivering high-quality clerical support.

Overview

32
32
years of professional experience

Work History

Communications Clerk

Meritus Medical Center
04.2023 - Current
  • Covered switchboard for Meritus Medical Center. Communicating with a variety of callers including patients, staff, visitors, doctors, and the general public.
  • Delivered quality clerical support to staff.
  • Created and maintained detailed administrative processes, and procedures to drive efficiency and accuracy.
  • Interacted with funeral homes, and organ donation sites to facilitate the timely pick up of decedents from the hospital.
  • Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Completed forms, reports, logs, and records to quickly handle all documentation for various departments in the hospital.
  • Liaised between patients, and doctors, and maintained effective lines of communication.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Paged out various codes, and alerts when necessary.
  • Work independently, and unsupervised.

Office Manager

KRS COMPANY
01.2004 - Current
  • Provided clerical support to company by copying, faxing, and filing documents.
  • Scheduled appointments, and conducted follow-up calls.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Responded to emails, and other correspondence to facilitate communication and enhance business processes.
  • Answer phone, maintain office services by organizing office operations, and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing, and approving supply requisitions, and assigning, and monitoring clerical functions.
  • Send out invoices, and estimates to contractors.


Customer Service Representative

Lowe's Home Center
11.1992 - 02.1997
  • Responded to customer requests for products, services, and company information.
  • Managed timely and effective replacement of damaged or missing products.
  • Processed refunds
  • Answered phones, and transferred calls to the proper department.
  • Acted as a liaison, and resolved any emerging problems with accuracy, and efficiency.



Education

High School Diploma -

Smithsburg High School
66 North Main Street Smithsburg, MD 21783
06-1991

Skills

  • Scheduling appointments
  • Office equipment
  • Supply ordering
  • Confidentiality
  • Document preparation
  • File management
  • Meeting note taking
  • Interpersonal communication
  • Document and file management
  • Multitasking Abilities
  • Excellent communication
  • Calendar management
  • Verbal communication
  • Sensitive material handling
  • Recordkeeping
  • Bookkeeping
  • Data entry

Languages

English
Native or Bilingual

Timeline

Communications Clerk

Meritus Medical Center
04.2023 - Current

Office Manager

KRS COMPANY
01.2004 - Current

Customer Service Representative

Lowe's Home Center
11.1992 - 02.1997

High School Diploma -

Smithsburg High School
Victoria Shank