Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Victoria Sheehan

Barnstable,MA

Summary

Skilled Business Development leader offering years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives. Passionate about creating a positive client experience.

Background in Vacation Rentals, Property Management, Real Estate, Hospitality, Travel and Tourism industries.


My LinkedIn Profile: linkedin.com/in/victoriasheehan1



Overview

11
11
years of professional experience
1
1
Certification

Work History

Business Development Manager

LiveRez Vacation Rental Software, LLC
02.2023 - 08.2023
  • Developing goals for the Sales Team and coaching team members to attain those goals
  • Lead generation and outbound sales efforts
  • Negotiating contracts and closing deals
  • Quota carrying role
  • Training personnel and helping team members develop their skills
  • Possessing the ability to flourish with minimal guidance, be proactive, and handle uncertainty
  • Proficiency with LiveRez Ignite PMS
  • Effectively conducting live product demonstrations of Ignite PMS technology and overseeing technicalproblem-solving with client during the sales process
  • Ability to network with industry leaders, and stakeholders
  • Attending conferences, meetings, and industry events
  • Ability to work cross-functionally with many teams and multi-task with a sense of urgency
  • Daily Utilization of SalesForce, Google Suite and Microsoft Suite tools
  • Impeccable attention to detail, follow-through, and resourcefulness

Market Principal

Pacaso
04.2022 - 06.2022
  • Successfully closed over $7 Million in new sales contracts in my three month tenure ( Cape Cod &
  • Islands Market Expansion eliminated, and my role was made redundant.)
  • Responsible for working with new prospective buyers and sales opportunities to drive revenue by acquiring new Pacaso owners
  • Utilization of my market insight to provide buyers with a friendly and exceptional experience through a consultative sales approach while driving the value of the Pacaso model
  • Had a deep understanding and ability to speak to all of the current market inventory
  • Provided feedback to the acquisitions, marketing and sales leadership teams on market dynamics, potential Pacaso future prospects, and buyer feedback on demand
  • Nurtured the bottom funnel pipeline of previous prospects and managed new pipeline via Salesforce
  • Prepared and provided accurate forecasts to management on a weekly basis
  • Partnered with Sales Principal and communicated daily on pipeline, data hygiene

Senior Client Success Manager

WeNeedaVacation
10.2020 - 03.2022
  • Management of the WNAV Client Success Team for this vacation rental listing platform, providingleadership with a constant focus on driving adoption, retention and revenue while increasing clientsatisfaction and minimizing churn
  • Additionally individually responsible for all business development and account management for keylarger accounts (Property Management Companies and Real Estate Agencies) within the
  • WeNeedaVacation portfolio of 4000+ vacation rental homes on Cape Cod and the islands of Martha's
  • Vineyard and Nantucket.

Sales Executive

Vacasa
08.2019 - 03.2020
  • Responsible for Inventory Acquisition -achieved by identifying, engaging and nurturing business leads in the Short Term Vacation Rental market on Cape Cod and the Islands
  • Cold Calling
  • In person presentations
  • Accurately identified and met customer needs
  • Management of Sales cycle from start to finish
  • Closing sales
  • Developed referral networks
  • Effective use of Hubspot CRM as a tool to manage sales pipeline
  • Stayed current on industry trends, local regulations and local competitors
  • Developed and maintained relationships with local Chambers of Commerce and local business partnerships
  • Achieved monthly sales targets

Vacation Rental Manager

Leighton Realty
04.2017 - 07.2019
  • Licensed Realtor, Member of Cape and Islands Association of Realtors
  • Responsible for Property Acquisition, Listings Management, Guest Reservations, Guest Stay
  • Housekeeping Management, and Overall Owner and Guest Satisfaction for 150+ portfolio of Leighton
  • Realty Vacation Rental Properties
  • Represented Agency at local, regional and national level STR industry events, local chambers of commerce events, etc
  • Simultaneous responsibilities as Sales Office Manager for both Leighton Realty offices
  • Responsibilities included the daily oversight of the Sales Team, interview and onboarding process for all new hires, day to day sales and rental department staff management, payroll responsibilities, etc
  • Targeting and Engagement of New Business Development including potential new STR property owners
  • Oversight of Channel Partners and knowledge of Third Party OTAs
  • Providing Superior Customer Service to guests during their stay

Independent Vacation Specialist

Cruises Inc
03.2014 - 07.2019
  • Provided expert advice and personal customer service in planning every aspect of my clients' vacationsfrom the initial booking stage of their cruise or land based vacation, through follow up with the client upontheir return home
  • Advised clients on all major cruise lines and tour operator options, as well as shoreexcursions, travel insurance, and more
  • Offer professionally escorted group tours and cruises worldwide
  • As part of World Travel Holdings, (WTH), Cruises Inc., based in Ft
  • Lauderdale FL, has been in businessfor over 31 years, and is the world's largest seller of cruise vacations.

Travel Sales Professional

World Travel Holdings
10.2014 - 10.2016
  • Job responsibilities include maximizing revenue and profitability by successfully building and maintainingcustomer relationships and closing sales that generate repeat business and referrals
  • Utilizingassertive closing skills to overcome objections and drive sales
  • Possess an ability to communicateeffectively through all mediums (verbal, listening, written)
  • Accurately book and confirm cruise vacationreservations
  • Achieve and sustain performance measures while exhibiting professionalism, businessacumen, product and destination knowledge and delivering a remarkable experience to the customer
  • Project a positive attitude and an enthusiasm for luxury cruising and all types of travel.

Travel Sales Consultant

Viking Cruises
11.2012 - 07.2014
  • Responsibilities include sales and service to luxury clients and prospects, including the handling ofcomplex itineraries and pricing plans
  • Handle inbound sales calls from prospective passengers, identifytheir needs and provide a solution, sell the Viking Cruises benefits and complete the reservation bookingprocess
  • Make follow-up outbound calls to prospective customers to provide additional information,overcome objections and finalize booking for a reservation
  • Coordinate travel arrangements for high-endcustomers, including hotels and air travel.

Education

Bachelor's degree - Business Management

Merrimack College

Skills

  • Business Development
  • Cold Calling
  • MS Office
  • Salesforce
  • Hubspot
  • Account Management
  • Presentation Skills
  • Relationship Management
  • Property Management
  • Hospitality Management
  • Event Planning
  • Operations Management
  • Sales Management
  • Strategic Planning
  • Leadership (10 years)
  • Real Estate Sales (7 years)
  • B2B Sales
  • Client Success Management (10 years)
  • Digital Marketing
  • Content Development

Certification

  • MA Licensed Realtor - since 2017
  • NAR Certified- Resort and Second Home Property Specialist

Timeline

Business Development Manager

LiveRez Vacation Rental Software, LLC
02.2023 - 08.2023

Market Principal

Pacaso
04.2022 - 06.2022

Senior Client Success Manager

WeNeedaVacation
10.2020 - 03.2022

Sales Executive

Vacasa
08.2019 - 03.2020

Vacation Rental Manager

Leighton Realty
04.2017 - 07.2019

Travel Sales Professional

World Travel Holdings
10.2014 - 10.2016

Independent Vacation Specialist

Cruises Inc
03.2014 - 07.2019

Travel Sales Consultant

Viking Cruises
11.2012 - 07.2014

Bachelor's degree - Business Management

Merrimack College

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Victoria Sheehan