Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Sherzi

Peoria

Summary

Victoria is a transformational and dynamic leader with over 10 years of retail experience encompassing operational excellence, people development, and driving results. Is passionate about partner and customer experience, thinking outside the box, and challenging the status quo to re-imagine what’s possible. An inspirational leader who motivates and encourages teams in a portfolio to achieve and exceed operational excellence and business goals. Demonstrates strengths in change management, relationship building, and coaching for performance & development.

Overview

11
11
years of professional experience

Work History

District Manager

STARBUCKS COFFEE COMPANY
01.2024 - Current
  • Manage a portfolio exceeding $10 million annually.
  • Lead a team of 11 Store Managers to deliver world-class employee and customer experiences through observing store environments and operational effectiveness, coaching and developing store managers to achieve business goals.
  • Create district implementation and follow up plans based on trend analysis and local market knowledge to ensure effective execution of regional and company initiatives that achieve both consistent operational excellence and business results.
  • Utilizes existing tools to identify and prioritize clear, concise and accurate communication to ensure effective operations at the store and district level.
  • Develop and maintains positive relationships with all employees by creating an inclusive & diversity rich culture with understanding and acknowledgment of individual experiences, motivations, needs, and concerns.
  • Create a culture rich in development by regularly conducting performance assessments, providing feedback, and setting goals to improve employee performance.


Siren Retail Operations Manager - Chicago Roastery

STARBUCKS COFFEE COMPANY
07.2022 - 01.2024
  • Manage portfolio exceeding $32 million annually.
  • Lead a team of 11 Associate Managers and 250 hourly employees by role modeling a passion for service, coffee curiosity, operations excellence and innovation while inspiring partners to deliver the Roastery & Reserve Experience.
  • Build capability in Associate Managers to analyze zone level business trends and results to understand total store impact.
  • Achieve both operational excellence and business results by setting goals, driving and creating plans for peer management team, developing organizational capability, and modeling how we work together and effective communication.
  • Work cross – functionally with Managing Directors, Partner Resources, Talent Acquisition, Marketing, Partner & Asset Protection, Food & Beverage, Coffee, Technology and Operations Services to influence decision making, support store operations and execute Siren Initiatives.
  • Provided training and guidance to managers on labor relations best practices, leading to more effective leadership within the organization.
  • Managed complex labor relations issues, ensuring compliance with employment laws and maintaining positive working relationships.

Area Operations Coach

STARBUCKS COFFEE COMPANY
01.2022 - 07.2022
  • Built trust-based relationships with Store Managers to accelerate performance and build operational capabilities. Modeled clear, and effective communication, employee development expectations while inspiring partner commitment aligned with Starbucks core mission and values.
  • Supported portfolio of stores with new in role managers to provide coaching related to store manager routines and management responsibilities to enhance effectiveness, productivity and capability.
  • Supported Regional Director & District Manager to assess portfolios, creating quicker movement in store manager capability in work methods including approaches, roles, positions, routines, and guidelines for working together.
  • Identified gaps in use of standard tools and connects each approach to existing tools and coach’s partners to understand where to focus to close gaps.
  • Provided guidance and coaching to Store Managers to ensure Starbucks management and operational systems are in place.
  • Developed project plans and improvement activities with specific timelines and follows up to ensure improvements are sustained.
  • Managed labor relations and resolved conflicts between management and employees through mediation and negotiation techniques.

Store Level Roles

STARBUCKS COFFEE COMPANY
01.2013 - 01.2022
  • Barista - Shift Manager - Store Manager Trainer

Education

Bachelor of Arts - Organizational Leadership

ARIZONA STATE UNIVERSITY
Phoenix, AZ
05.2022

Skills

  • Building Capability
  • Change Management
  • Coaching
  • Collaboration & Ideation
  • Flagship Experience
  • Inclusion & Diversity
  • Labor Relations
  • Operational Excellence
  • Planning & Prioritization
  • Problem Solving & Continuous Improvement
  • Relationship Building
  • Strategic Analysis
  • Team Leadership

Timeline

District Manager

STARBUCKS COFFEE COMPANY
01.2024 - Current

Siren Retail Operations Manager - Chicago Roastery

STARBUCKS COFFEE COMPANY
07.2022 - 01.2024

Area Operations Coach

STARBUCKS COFFEE COMPANY
01.2022 - 07.2022

Store Level Roles

STARBUCKS COFFEE COMPANY
01.2013 - 01.2022

Bachelor of Arts - Organizational Leadership

ARIZONA STATE UNIVERSITY

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Victoria Sherzi