Victoria Short
Columbus,OH
Summary
Seasoned Service Delivery Coordinator highly effective at facilitating communication, updating reports, and maximizing collaboration with vendors to eliminate delays and errors. Well-versed in compliance and documentation. Looking to leverage extensive experience and relevant expertise to pursue a long-term position.
Overview
6
6
years of professional experience
Work History
Service Delivery Coordinator
Brilar
Gahanna, OH
10.2023 - 11.2024
- Developed and maintained service delivery plans for all customers, ensuring objectives were met and exceeded.
- Created and monitored customer service performance metrics to ensure quality of service.
- Provided support to customers in resolving technical issues related to services offered.
- Analyzed customer feedback and provided recommendations for process improvements in order to enhance the customer experience.
- Resolved escalated customer complaints in a timely manner by providing appropriate solutions or alternatives.
- Worked closely with vendors to ensure timely resolution of any problems or issues that arose during the provisioning process.
Service Manager
Donatos
Westerville, OH
05.2019 - 01.2023
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Hired and trained service department staff to drive performance.
- Created employee work schedules to keep shifts properly staffed.
Nursing Assistant
The inn of Olentangy
Delaware, OH
05.2021 - 06.2022
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Managed supplies and restocked inventory to promote optimal availability for patient care.
- Completed daily room cleaning and organizing to provide patients with clean environment.
Education
High School Diploma -
Focus North High School
Columbus, OH06-2020
Skills
- Customer Services
- Team player
- Leadership
- Sale Analysis
- Problem Resolution
- Troubleshooting expertise
- Schedule management
- Creative problem-solving
- Communication
References
References available upon request.
Timeline
Service Delivery Coordinator
Brilar
10.2023 - 11.2024
Nursing Assistant
The inn of Olentangy
05.2021 - 06.2022
Service Manager
Donatos
05.2019 - 01.2023
High School Diploma -
Focus North High School
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