Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Victoria Silva

Santa Ana,CA

Summary

Dedicated and results-oriented workers' compensation case manager with over a decade of experience. Demonstrating expertise in efficiently managing high caseloads, optimizing workflow, and providing exceptional client service. Skilled in cultivating strong client relationships, streamlining processes, and contributing to departmental growth. Possessing a solid foundation in legal procedures and a strong commitment to ongoing professional development.

Overview

14
14
years of professional experience

Work History

Supervising Case Manager

The Accident Guys
10.2023 - Current
  • Managed the growth of the workers' compensation department through effective system development.
  • Successfully increased caseload from 80 to 140 cases, showcasing outstanding case management and client control abilities.
  • Increased client acquisition and retention by streamlining intake processes, conducting comprehensive case evaluations, and delivering exceptional client service.
  • Managed case progression, including scheduling appointments, filing hearings, and drafting correspondence.
  • Assisted attorneys in preparing Compromise and Release and Stipulation and Award documents. Managed coordination of document signing and delivery of partially executed documents to defendants.
  • Enhanced team performance by effectively training and mentoring new employees.
  • Utilized extensive legal knowledge in the preparation of pre-trial conference statements, OAC&R proposals, and petitions.


CASE MANAGER

MEHR & ASSOCIATES
04.2013 - 10.2022
  • Effectively oversaw and prioritized a caseload with over 200 files
  • Delivered exceptional customer service to a diverse range of individuals including clients, medical offices, insurance adjusters, and opposing counsel.
  • Electronically filed Pleadings, including Applications for Adjudication of Claim, Declarations of Readiness of Proceed, Petitions and Trial Exhibits.
  • Facilitated effective communication by reviewing and preparing correspondence to be submitted for legal review.
  • Exceptional communication skills, prioritizing abilities, and excellent deadline tracking.

OFFICE ASSISTANT

LANDMARK SERVICES
08.2010 - 03.2013
  • Handled various daily requests such as provisions and critical incidents that demanded prompt action
  • Assisted the office supervisor in data input and monthly employee evaluations
  • Increased customer satisfaction by providing professional and courteous front desk support.

Education

SOME COLLEGE/DEGREE IN PROGRESS -

SANTA ANA COMMUNITY COLLEGE
01.2012

HIGH SCHOOL DIPLOMA -

SANTA ANA VALLEY HIGH SCHOOL
01.2006

Skills

  • Customer Service
  • Communication
  • Staff Training
  • Efficient Multi-tasker
  • Knowledgeable in Work Comp Law
  • Microsoft Word, Excel, Outlook, 85 WPM
  • Fluent in Spanish- Read/ Write
  • Drafting Legal Documents
  • Case Management
  • Case Documentation
  • Conflict Resolution
  • Email and Telephone Etiquette
  • Staff Oversight

References

REFERENCES AVAILABLE UPON REQUEST

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Supervising Case Manager

The Accident Guys
10.2023 - Current

CASE MANAGER

MEHR & ASSOCIATES
04.2013 - 10.2022

OFFICE ASSISTANT

LANDMARK SERVICES
08.2010 - 03.2013

SOME COLLEGE/DEGREE IN PROGRESS -

SANTA ANA COMMUNITY COLLEGE

HIGH SCHOOL DIPLOMA -

SANTA ANA VALLEY HIGH SCHOOL

Similar Profiles

CREATE PROFILE
Victoria Silva