Victoria Silva
Summary
Adept at fostering positive guest experiences and streamlining operations, I honed my expertise in food preparation and customer service at Maple Street Biscuit Company. My ability to excel in fast-paced environments, coupled with a talent for cross-training and enhancing team efficiency, significantly contributed to improved service delivery and customer satisfaction.
Vibrant and friendly with excellent communication and teamwork abilities. Understands importance of customer satisfaction and possesses strong attention to detail in food preparation and service. Dedicated to contributing to positive dining experience and ensuring smooth restaurant operations.
Overview
4
4
years of professional experience
Work History
Restaurant Team Member
Maple Street Biscuit Company
11.2023 - Current
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Monitored food quality and freshness throughout day.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Adjusted food preparation methods in accordance with customer requests.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cleaned and organized kitchen, dining and service areas.
- Greeted customers and answered inquiries regarding menu items and specials.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Greeted guests pleasantly and answered menu questions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Prepared food orders, cooking on grill and operating fry station.
- Used proper techniques to prepare food and ingredients.
- Trained new employees by demonstrating tasks and coaching during daily activities.
Restaurant Team Member
Moe's Southwest Grille
02.2022 - 08.2023
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Greeted guests pleasantly and answered menu questions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Prepared food orders, cooking on grill and operating fry station.
- Cultivated warm relationships with regular customers.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Operated register to process payments and collect cash payment for order totals.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
- Assisted with employee training initiatives by sharing expertise and best practices with new hires, helping them acclimate quickly to their roles as restaurant team members.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Cleaned and organized kitchen, dining and service areas.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Utilized POS system to receive and process food and beverage orders.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Processed customer payments and balanced cash drawers.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
Crew Team Member
Cinemark 20 And XD
04.2021 - 02.2022
- Worked in Guest Services/Box Office
- Worked in Concessions
- Worked in Food Running/Serving for restaurant upstairs.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Operated register to process payments and collect cash payment for order totals.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Increased overall efficiency by promptly restocking supplies as required during shifts.
- Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
- Completed transactions accurately while maintaining superior cash handling skills and following security protocols.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Backed up servers by setting up trays and completing some food deliveries.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Demonstrated versatility by cross-training in multiple stations, allowing for increased flexibility during busy periods.
- Showcased excellent problem-solving skills when faced with unexpected challenges, working to find effective solutions and maintain customer satisfaction.
- Assisted other team members to achieve goals.
- Expedited food preparation processes by efficiently assembling orders according to established guidelines.
Education
Associate of Science - Clinical Psychology
University of Central Florida
Orlando, FL05-2027
High School Diploma -
Spanish River Community High School
Boca Raton, FL05-2023
Skills
- Strong teamwork
- Customer interaction
- Cleaning and sanitizing
- Taking orders
- Food preparation
- Cash handling expertise
- Guest experiences
- Food presentation
- Table service
- Cross-training
- Customer service
- Order delivery practices
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Team Member
Maple Street Biscuit Company
11.2023 - Current
Restaurant Team Member
Moe's Southwest Grille
02.2022 - 08.2023
Crew Team Member
Cinemark 20 And XD
04.2021 - 02.2022
Associate of Science - Clinical Psychology
University of Central Florida
High School Diploma -
Spanish River Community High School
Similar Profiles
Ashley GarrettAshley Garrett
Cashier at Maple Street Biscuit CompanyCashier at Maple Street Biscuit Company
Samuel CruzSamuel Cruz
Regional Training Partner at Maple Street Biscuit CompanyRegional Training Partner at Maple Street Biscuit Company
Jelani BryantJelani Bryant
Associate Community Leader / Temporary Community Leader / Skills Trainer / Reginal Training Partner at Maple Street Biscuit Company / Cracker BarrelAssociate Community Leader / Temporary Community Leader / Skills Trainer / Reginal Training Partner at Maple Street Biscuit Company / Cracker Barrel