Victoria Silva
New London,CT
Summary
Recovery Technician with a proven track record at Southeastern Council On Alcoholism & Drug Dependence, adept at fostering client trust and enhancing engagement through effective communication. Skilled in problem-solving and patient safety, I successfully guided individuals in developing coping strategies, significantly improving their recovery outcomes. I display my ability to keep a safe work environment for both clients and staff.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Recovery Technician
Southeastern Council On Alcoholism & Drug Dependence
New London, CT
07.2022 - Current
- Developed trusting relationships with clients by maintaining a non-judgmental atmosphere while emphasizing personal accountability.
- Regularly updated client records to accurately capture progress throughout their recovery journey.
- Assisted patients in developing coping skills and healthy habits to replace addictive behaviors, strengthening long-term sobriety prospects.
- Enhanced patient engagement and motivation through empathetic communication and rapport-building techniques.
Security Supervisor
Mohegan Sun Casino
Uncasville, CT
03.2016 - 06.2022
- Recorded incident reports with detailed accounts of occurrences.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Oversaw team of security officers and managed scheduling and performance evaluations.
Education
Norwich Free Academy
Norwich, CT07.2015
Skills
- Problem-solving
- Time management
- Multitasking Abilities
- Detail-orientated
- Behavior observation
- Active listening
- Effective communication
- Patient safety
Certification
CPR and First Aid
Timeline
Recovery Technician
Southeastern Council On Alcoholism & Drug Dependence
07.2022 - Current
Security Supervisor
Mohegan Sun Casino
03.2016 - 06.2022
Norwich Free Academy