Victoria Simmons

• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Verified insurance eligibility and coverage for patients.
• Entered patient demographic and insurance data into electronic medical record system.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Managed patient registration process, confirming data accuracy and completeness.
• Built and maintained positive working relationships with patients and staff.
• Took copayments and compiled daily financial records.
• Assisted patients in filling out check-in and payment paperwork.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Used Athena to schedule appointments.
• Handled customer service inquiries in person, via telephone and through email.
• Balanced deposits and credit card payments each day.
• Answered incoming calls, scheduled appointments and filed medical records.
• Verified patient insurance eligibility and entered patient information into system.
• Provided excellent customer service to patients and medical staff.
• Greeted and assisted patients with check-in procedures.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Answered questions about store policies and addressed customer concerns.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Performed cash, card and check transactions to complete customer purchases.

I transported patient's from their rooms to their radiologic examinations.

I explained, in detail, what the exams consisted of and what the patient could expect as far as any discomfort.

I helped the techs and nurses move patient's from their beds to the exam table and back.

I helped CNAs assist patients in ADL.

I used AIDET to introduce myself to every patient, every time.

• Organized library shelves, materials and equipment in clear, alphabetized order.
• Placed books on proper shelves when returned to circulation.
• Maintained secure environment by monitoring visitors at front desk.
• Located library materials, resources and technologies to fulfill patron requests.
• Handled check-in and check-out process of library books and materials at circulation desk.
• Collected fees, fines and donations for balanced library finances.
• Developed library displays and implemented innovative outreach activities for improved community engagement.
• Stayed up-to-date on library policies and procedures to smoothly enforce standards.
• Answered patron questions in-person or by phone regarding library services and resources.
• Collected and processed fines on overdue library materials.
• Answered questions from patrons and helped to find desired materials.
• Helped children select appropriate reading level library books.
• Monitored library environments to maintain safe, hazard-free settings.
• Processed library card applications and maintained patron records with accurate contact information.