Victoria Simms
Krum,TX
Summary
Dynamic Correctional Officer with extensive experience at Gainesville State School, adept in crisis management and inmate supervision. Proven track record in reducing contraband incidents and enhancing facility security through vigilant monitoring and effective communication. Skilled in emergency response and conflict resolution, fostering a safe environment for staff and inmates alike.
Overview
7
7
years of professional experience
Work History
Correctional Officer
Gainesville State School
Gainesville, TX
04.2025 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Observed behavior of residents individually and in groups.
- Completed intake paperwork, fingerprints, and searches.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Booked new inmates into facility and processed inmates for release.
- Interviewed inmates to obtain information and assess needs.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Received and accounted for personal possessions and determined inmate work assignments.
- Supported the re-entry process for inmates by connecting them with appropriate resources, such as job training programs and community-based services.
Tow Truck Dispatcher
S&R Towing
Oceanside, CA
06.2023 - 06.2024
- Assisted in training new staff members on dispatch procedures, ensuring consistent quality across the team.
- Provided exceptional service, addressing customer inquiries and handling complaints professionally.
- Managed daily shift reports for accurate record-keeping of dispatched calls and completed jobs.
- Improved response times by effectively prioritizing and dispatching tow truck assignments.
- Updated company records diligently, keeping track of vehicle maintenance schedules and driver certifications.
- Maintained a safe work environment by monitoring driver compliance with safety regulations and protocols.
- Optimized route planning for faster service delivery while minimizing fuel costs for the company.
- Reduced delays by monitoring traffic conditions and providing alternate routes to tow truck operators.
- Ensured timely payments from clients by accurately processing invoices and following up on outstanding balances when needed.
- Implemented an effective system to manage high call volumes during emergency situations or severe weather events.
- Organized weekly team meetings to discuss challenges faced in the field and strategize solutions for improved efficiency.
- Facilitated swift resolutions to customer disputes, liaising between drivers and clients when necessary.
- Contributed to process improvements by participating in regular meetings with management staff.
- Streamlined dispatch operations, implementing a GPS tracking system for improved fleet management.
- Supported marketing efforts through data analysis of customer feedback surveys for targeted promotions.
- Increased productivity with efficient scheduling and allocation of resources during peak hours.
- Collaborated closely with law enforcement agencies to promptly respond to accident scenes or roadside assistance needs.
- Maintained open lines of communication with drivers throughout their shifts, offering assistance as needed.
- Developed strong working relationships, fostering collaboration between drivers, management, and other departments.
- Enhanced customer satisfaction by maintaining clear and accurate communication with drivers and clients.
- Managed customer accounts and invoicing.
- Communicated with customers to provide delivery updates and resolution.
- Provided customers with information on products and services.
- Scheduled and organized delivery routes.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled deliveries and pickups according to customer needs.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Assisted in resolving customer complaints and grievances.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Monitored and tracked dispatch communication systems.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Received new orders, prepared documentation, and assigned personnel.
- Tracked and monitored vehicle performance and maintenance.
- Monitored flow of paperwork and directed information to appropriate departments.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Utilized customer feedback to improve customer service.
Diesel Mechanic
Marine Corps
Camp Pendleton South, CA
06.2019 - 06.2023
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
- Supported overall workshop efficiency by maintaining a clean, organized workspace and adhering to safety guidelines.
- Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
- Maintained detailed records of all repairs, parts replacements, and services performed for reference during future work.
- Examined engines, transmissions and vehicle systems to diagnose issues.
- Documented findings and actions taken.
- Troubleshot electrical system issues accurately to reduce the likelihood of recurring problems down the line.
- Inspected and adjusted brakes, steering systems and wheel bearings to address related issues.
- Installed new systems and components in vehicles.
- Disassembled and repaired diesel engines in automobiles, trucks, buses, and construction vehicles.
- Contributed to a positive work environment with strong interpersonal skills, teamwork abilities, and effective communication among colleagues and supervisors alike.
- Ensured safety compliance by maintaining up-to-date knowledge of federal regulations related to diesel mechanics.
- Reduced downtime for vehicles by diagnosing and repairing complex mechanical issues in a timely manner.
- Used specialty equipment, standard tools, and gauges to complete assessments and repairs.
- Minimized costly breakdowns through proactive preventative maintenance measures on heavy equipment and vehicles.
- Enhanced engine performance by conducting regular maintenance and repairs on diesel engines.
- Installed and adjusted fuel injection systems and turbochargers to enhance vehicle performance.
- Ordered parts necessary for vehicle repairs and new installations.
- Improved customer satisfaction with thorough inspections, accurate diagnoses, and effective communication of repair needs.
- Inspected vehicle systems to assess function and uncover defects.
- Preserved fleet longevity through comprehensive overhauls of aging equipment as needed.
- Increased fuel efficiency through the optimization of diesel engines and emissions systems.
- Guaranteed adherence to environmental standards by properly disposing of hazardous waste materials generated during repairs.
- Tested and adjusted engines to foster proper performance.
- Expanded professional capabilities with ongoing education, certification programs, and industry seminars relevant to diesel mechanics.
- Collaborated with team members to complete large-scale projects on time and under budget.
- Provided exceptional customer service during consultations, addressing client concerns and ensuring their satisfaction throughout the repair process.
- Boosted workshop productivity by training new hires in best practices for diesel mechanic procedures and techniques.
- Streamlined workflow processes by implementing efficient organization within the repair shop.
- Conducted electrical repairs and installations, ensuring vehicles' electrical systems operated efficiently.
- Customized heavy-duty vehicles for specific operational requirements, increasing their functionality.
- Achieved high rate of first-time fixes, minimizing need for return visits.
- Upgraded exhaust systems, meeting and exceeding environmental compliance requirements.
- Reduced repair turnaround time by developing system for prioritizing urgent jobs.
- Led team in overhauling engines, restoring them to peak performance.
- Enhanced workshop safety by enforcing strict adherence to health and safety protocols.
- Boosted workshop productivity, implementing efficient scheduling system for repairs.
- Coordinated with suppliers to secure high-quality parts at competitive prices, improving overall repair quality.
- Implemented preventative maintenance program, significantly reducing incidence of unexpected breakdowns.
- Enhanced vehicle reliability by performing regular maintenance and safety checks.
Cashier Manager
Academy Sports Outdoors
Lewisville, TX
05.2018 - 06.2019
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
- Monitored areas for security issues and safety hazards.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Enhanced team productivity by delegating tasks and setting clear goals for cashier staff members.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Developed cashier schedules to maintain adequate staffing levels during peak hours, maximizing efficiency of operations.
- Conducted regular inventory checks on point-of-sale materials, ensuring availability of necessary supplies for smooth functioning of the cashier area.
- Promoted a safe working environment with thorough adherence to company policies and safety protocols.
- Implemented loss prevention measures to mitigate theft incidents at the register area.
- Coordinated promotional price changes, ensuring accurate pricing information at the register level.
- Collected valuable feedback from customers regarding their shopping experience, identifying areas for improvement and implementing necessary changes to enhance overall satisfaction.
- Established strong rapport with customers, fostering loyalty and repeat business through exceptional service.
- Maximized store sales by cross-selling additional products during checkout.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Enhanced security measures, reducing instances of fraud at point of sale.
Education
N/a - Criminology
Central Texas College
Killeen, TXDiploma -
Lake Dallas Highschool
Lake Dallas, TX05.2019
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Inmate supervision
- Mental health awareness
- Correctional facility procedures
- Policy enforcement
- Restraint techniques
- Inmate monitoring
- Safety and security enforcement
- Self-defense tactics
- Search and seizure procedures
- Observation
- Surveillance
- Contraband seizure
- Self-defense techniques
- Security procedures
- Safety
- Stress tolerance
- Trained in defensive tactics
- Relationship building and management
- Facility security
- Crisis management
- Weapons training
- Prisoner transport
- CCTV monitoring
- Observation techniques
- Crisis intervention training
- Central and pod control
- Suicide prevention
- Booking procedures
- Gang awareness
- Firearm operations trained
- Search procedures
- Emergency management
- Mentorship
- Cultural sensitivity
- Staff management
- File and record maintenance
- Evidence preservation
- Records management
- Inmate behavior modification tactics
- Criminal justice
- Background investigations
- Inmate classification
- Integrity maintenance
- Negotiation
- Courtroom practices
- Physical fitness
- Crime prevention
- Facility maintenance
- Program coordination
Timeline
Correctional Officer
Gainesville State School
04.2025 - Current
Tow Truck Dispatcher
S&R Towing
06.2023 - 06.2024
Diesel Mechanic
Marine Corps
06.2019 - 06.2023
Cashier Manager
Academy Sports Outdoors
05.2018 - 06.2019
N/a - Criminology
Central Texas College
Diploma -
Lake Dallas Highschool